Charmaine Kimble

• Performed troubleshooting and maintenance of existing network systems.
• Configured security settings and granted system access to groups and individuals.
• Implemented technical solutions to solve employee issues and increase satisfaction.
• Tracked problematic system errors by implementing various user support tracking metrics.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Monitored systems in operation and quickly troubleshot errors. Trained coworkers on errors and updates to move through SC system.
• Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers and employees.
• Created SOP's to upload and use different apps to download on cell phones and laptops. Created QR codes to make it easy to download apps
• Managed minor appliance issues and scheduled repairs
• Assisted manager in project implementation, materials procurement, contract preparation, and scheduling
• Scheduled routine maintenance and repair of facility equipment
• Scheduled and oversaw maintenance, repair and installation activities
• Organized ongoing maintenance schedules to boost system performance

• Tasked with overseeing 20+ employees from payroll, discipline, coaching, skill developing, budget, safety training, performance, and productivity for maintenance areas
• Professionally handled important breakdown calls, led efforts to keep strong communication lines open with customers
• Ensured facilitation of tools, parts, and uniforms for technicians to complete their work
• Responsible for organizing and setting up maintenance cage along with 5S stages of cleaning
• Created SOPs, SMPs, PPM, Risk Assessments and oversaw and handled KPIs, PDR, and HSE to maintain and stay current with Service Level Agreements.
• Interviewed, hired, and trained new workers
• Oversaw all daily office operations and equipment maintenance
• Created weekly and monthly reports and presentations for management team
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites
• Complied with safe operating practices and assessed operational procedures against best practices

• Tasked with overseeing 12+ employees from payroll, onboarding and training, discipline, coaching, skill development, safety protocol, performance, and productivity for maintenance and robotics areas
• Professionally handled SEV calls that disrupted production
• Contacted client within 3-5 minutes of breakdown and maintained open communication lines while troubleshooting solutions until production was resumed
• Ensured facilitation of tools and parts for technicians to complete their work and SOW in place
• Entered tickets for maintenance into CMMS using descriptive and detailed language to provide instructions for technicians
• Communicated updates via email and utilized Linux Ubuntu on laptops
• Controlled robots using proprietary software on Amazon Fire tablets.

• Directed 5,856 robots, 465 stations, 66,000 pods and 24 technicians
• Developed labeled maps of all four floors with areas divided by function to direct and organize crew cleaning procedures during downtime windows
• Ensured parts were ordered and received
• Reported status of all equipment
• Interviewed, assessed, and hired qualifying candidates to work at CMH-1 facility and get them onboarded and trained
• Played instrumental role in problem-solving, training and handling any issues technicians couldn’t resolve
• Supervised Human Resources paperwork for CMH-1 site
• Updated technicians of any upcoming updates and training
• Solicited to perform audits and coach all 24 Technicians
• Propelled innovation and game changing technological advances to develop SOP/SOW for Robotic Technicians’ duties and responsibilities.
• Supervised employee performance, preventive maintenance, and safety
• Scheduled regular inspections of equipment and facilities to manage wear and tear
• Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols

• Preserved and maintained Amazon Robotics Robots and sortation systems
• Installed and troubleshoot control components, photo eyes, proximity sensors, servo drives, and encoders
• Epitomized excellence in team building by supervising team of 4 to 16 on any given shift and helping technicians problem solve and make sure all robots and all floors are running
• Launched new initiative to implement strategic workplace policies to enhance team and branch performance while upholding company safety standards and procedures
• Obtained information from robots, workstations, and conveyor systems and compiled into reports for upper management.
• Trained customers or other personnel to install, use or maintain robots
• Skilled at working independently and collaboratively in a team environment
• Self-motivated, with a strong sense of personal responsibility

• Repaired and maintained Amazon Robotics Robots and sortation systems, including troubleshooting and diagnosing mechanical and electrical failures
• Reassembled robotic components, peripheral and conveyance equipment repairs
• Troubleshooting and testing robotic systems using electronic testing equipment.

Monitor and enforce all safety policies and procedures of all associates at JIC.

Identify violations and correct as needed

Fill out appropriate paperwork when a safety incident occurs. Lead investigations to determine root cause and develop countermeasures

Monitor and enforce 5S within the maintenance department. All technicians work areas including their tool box be clear from clutter as well as maintenance areas

Preventative maintenance coordination, predictive maintenance coordination, daily manpower assignments, equipment repairs and improvements, technician training, Safety/PPE, spare parts, work area organization, programmable device recording and quality index

Support production in meeting daily requirements by repairing and improving production equipment.