Charmaine Kimbrough
Trenton,NJ
Summary
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jarons
01.2024 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Experience Specialist
Modway
08.2014 - 12.2023
- Manage client accounts to ensure orders are accounted for and shipped on time
- Communicate effectively with clients and maintain client relations
- Resolves customers' most pressing questions and concerns in a courteous, helpful, and knowledgeable manner in all areas of the Customer Experience value chain (i.e Order Entry, Customer Calls, Live chat, Shipping, and Customer claims)
- Research and diagnoses issues that resolve customer concerns to ensure a high level of retention and satisfaction;
- Follows the Customer Experience procedures and compliance requirements while exhibiting efficient workplace productivity and time management skills
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents the CRM database.
Education
High School Diploma -
Hamilton High School West
Hamilton, NJ06.2004
Skills
- Software: MS Office (Word, Excel, Powerpoint, and Outlook) Operating Systems: MS Windows, iOS 7
- Communication skills
- Time management
- Scheduling
- Attention to Detail
- Research
- Customer Support
- Data analysis skills
- Sales
- Phone etiquette
- Account Management
- Administrative Experience
Certification
Certified Pharmacy Technician (CPhT), 09/01/13, 09/01/18
Timeline
Customer Service Representative
Jarons
01.2024 - Current
Customer Experience Specialist
Modway
08.2014 - 12.2023
High School Diploma -
Hamilton High School West
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