Trevor Alvares
DOHA
Summary
Detail-oriented administrative professional with extensive experience in sales operations, business development, and customer service. Proven ability to manage information reports, optimize processes, and lead cross-functional teams. Strong interpersonal and communication skills enable efficient handling of complex administrative tasks. Passionate about organizational management, client relations, and problem-solving to drive business success. Seeking an administrative role where skills in operations and coordination can contribute to a dynamic team.
Overview
16
16
years of professional experience
Work History
Asst. Manager Sales and Operations
Marquis Flowers Trading W.L.L
11.2022 - Current
- Managed customer inquiries and provided solutions, ensuring a high level of client satisfaction.
- Handled orders and sales to maintain efficiency.
- Built strong relationships with clients, leading to repeat business.
- Assisted in administrative duties such as invoice management, cash inventory and record-keeping.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Manager - Sales and Operations
UpGrad Education Pvt.ltd
11.2017 - 08.2022
- Managed and generated sales and operational reports, providing key insights to support decision-making and business growth.
- Conducted capacity planning, ensuring optimal resource allocation and alignment with business objectives.
- Ensured process compliance, monitoring workflows, identifying gaps, and implementing corrective measures to improve efficiency.
- Coordinated with finance, student success, and delivery teams, streamlining administrative processes and supporting employee lifecycle management.
- Oversaw data management and documentation, maintaining accurate records of sales performance, leads, and conversions.
- Monitored marketing and sales campaigns, analyzing data and providing feedback to improve effectiveness.
- Supported operational planning and execution, enhancing internal processes for better productivity and coordination
Front Desk Supervisor
Holiday Inn Mumbai International Airport, an IHG
09.2016 - 11.2017
- Supervised a team of front desk staff, ensuring excellent guest service and operational efficiency.
- Managed bookings, guest check-ins, and resolved service-related concerns promptly.
- Trained new employees on customer service best practices and hotel policies.
- Implemented strategies to maximize revenue, upgrade services, and coordinate with housekeeping for a pleasant guest experience.
Senior Technical Support Executive
Ugam Solutions SEZ Pvt. Ltd.
06.2014 - 07.2015
- Provided technical support to customers, resolving complex software and hardware issues.
- Documented technical solutions and assisted in process improvement initiatives.
- Provided ongoing technical support to clients, troubleshooting issues and ensuring optimal system performance.
Senior Customer Service Executive
Intelenet Global Services
03.2011 - 10.2012
- Managed travel bookings and delivered exceptional customer service collaborating with departments to resolve complex issues and ensure a seamless customer experience.
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Room Attendant
Holiday Inn Mumbai International Airport, an IHG
10.2010 - 03.2011
- Managed guest room inventory, replenishing supplies.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Responded to guest requests for assistance and personal care items.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Room Attendant
Star Suites Hotel
04.2009 - 04.2010
- Assisted HK management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
Education
Product Management - Management
Duke Corporation and upGrad
Mumbai2021
Bachelor of Commerce - Commerce
University of Mumbai
Mumbai2016
Diploma in Hotel Management
IHM Mumbai 09-2009
Skills
- Administrative & Office Management
- Process Optimization & Compliance
- Customer Service & Relationship Management
- Sales Operations & Business Development
- Data Analysis & Reporting
- Communication & Interpersonal Skills
- Multitasking & Time Management
Timeline
Asst. Manager Sales and Operations
Marquis Flowers Trading W.L.L
11.2022 - Current
Manager - Sales and Operations
UpGrad Education Pvt.ltd
11.2017 - 08.2022
Front Desk Supervisor
Holiday Inn Mumbai International Airport, an IHG
09.2016 - 11.2017
Senior Technical Support Executive
Ugam Solutions SEZ Pvt. Ltd.
06.2014 - 07.2015
Senior Customer Service Executive
Intelenet Global Services
03.2011 - 10.2012
Room Attendant
Holiday Inn Mumbai International Airport, an IHG
10.2010 - 03.2011
Room Attendant
Star Suites Hotel
04.2009 - 04.2010
Product Management - Management
Duke Corporation and upGrad
Bachelor of Commerce - Commerce
University of Mumbai
Diploma in Hotel Management
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