Charmaine Maisonette
Summary
Proactive Business Analyst with 6+ years product management experience in large corporations and small start-up business environments. Effective driver of product development and project management lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
8
8
years of professional experience
Work History
Business Analyst
American Expediting Logistics
02.2023 - Current
- Collaborated with stakeholders to define project objectives and criteria.
- Executed analysis of risks and identified risk mitigation strategies.
- Delegate tasks on projects to employees best positioned to complete them
- Communicate with executives to keep the project aligned with their goals
- Capture and validate requirements with relevant stakeholders
- Developed complex dashboard and reporting tools to track business performance metrics.
- Maintained data warehouses and data marts to support business operations.
- Perform quality control on the project throughout development to maintain the standards expected
- Gather and analyze data for potential business expansion.
Business Analyst
Revel Systems Inc.
06.2022 - 02.2023
- Facilitate project/requirement meetings and presentations to all types of diverse audiences
- Create clear, detailed documents of systems requirements including workflow and functionality
- Communicate with other team members to determine technical solutions
- Provide updates and findings via formal and informal communication
- Participate in multiple projects by leading the team through life cycles by analyzing business goals, deadlines, schedules, budgets, needed resources, and team member coordination
- Perform testing of configured systems and solutions
- Trained Stakeholders on current and upcoming system process.
Business Analyst
LoadX LLC
01.2021 - 06.2022
- Communicated complex technical scenarios and concepts to users and the product team
- Used JIRA to help manage the team's backlog of projects and upcoming projects
- Utilized Confluence to document a product and its workflows
- Assisted with the software development process.
- Performed gap analysis to identify areas of improvement.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Obtained business requirements from clients and customers
- Contributed to scrum meetings with development teams
- Assisted with project management and business processes for selected projects.
Business Analyst
Shiji US Inc.
04.2019 - 01.2021
- Lead the team through a product development cycle
- Manage project scope, ensuring efficient and on-time delivery of project tasks and milestones
- Facilitate weekly/daily meetings to ensure projects stay within scope
- Reviewed performance of systems to determine operating costs, productivity levels, and upgrade requirements
- Trained new team members based on project needs
- Provided excellent customer service when face-to-face or through phone conversations.
QA Analyst
Shiji US Inc.
02.2019 - 04.2019
- Developed, executed, tracked and reported result of manual use cases for assigned projects using Jira and PractiTest
- Executed training on system software and payment pin pads
- Benchmarked, analyzed, and made recommendations for the improvement of the systems
- Developed and maintained unit, smoke, functional and regression tests to ensure code is functioning as designed
- Conducted root cause analysis of identified defects, providing development teams with sufficient details to understand, replicate and resolve the defect.
Technical Support Representative Tier I & II and Concierge
NCR Corporation
03.2016 - 02.2019
- Provided a great customer experience via phone, text, email, and chat via Salesforce
- Created incidents in Salesforce to maintain customer record
- Monitored customer reported problems to identify potential areas requiring further intervention and communicate to appropriate personnel
- Performed technical testing and reproduction of customer reported issues on lab systems when needed
- Ensured that all routine maintenance tasks are completed on all operational infrastructures
- Handled escalations upon request
- Created and maintain JIRA tickets.
Education
High School Diploma -
Berkmar High School
Lilburn, GA05.2009
Skills
- Microsoft Office Suite
- Monday/Asana
- JIRA/Confluence
- Project Management
- Zendesk/Salesforce
- Data Analytics
- Database Management
- Mac/Windows Software
- Agile/Waterfall Workflows
- Product Management
- Scrum
- Quality Assurance
Timeline
Business Analyst
American Expediting Logistics
02.2023 - Current
Business Analyst
Revel Systems Inc.
06.2022 - 02.2023
Business Analyst
LoadX LLC
01.2021 - 06.2022
Business Analyst
Shiji US Inc.
04.2019 - 01.2021
QA Analyst
Shiji US Inc.
02.2019 - 04.2019
Technical Support Representative Tier I & II and Concierge
NCR Corporation
03.2016 - 02.2019
High School Diploma -
Berkmar High School
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