Charmaine Newman
Gouldsboro,PA
Summary
Diligent employee with comprehensive background in property management office administration. Managed office operations efficiently and contributed to tenant satisfaction through effective communication and problem-solving. Demonstrated organizational and multitasking skills in high-pressure environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Manager
Galvanized Management
01.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
VP of Sales and Leasing
West End Associates, Inc
07.2010 - 03.2021
- Developed strong relationships with clients for long-term partnerships and increased customer retention.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
- Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
- Ensured compliance with industry regulations through diligent monitoring of transaction timelines and adherence to established policies.
- Expedited closings by coordinating efforts between buyers, sellers, lenders, and agents to ensure timely completion of necessary tasks.
- Assisted with the creation of marketing materials, including flyers and brochures, to effectively showcase properties for sale.
Education
Bachelor of Science -
Drexel University
01-2009
Skills
- Customer service-focused
- Real Estate
- Payment Collection
- Property Inspections
- First Time Home Buyers
- Short Sales
- Investment Properties
- New Home Sales
- Google Suite
- Microsoft Outlook
- Calendar Management
- Personal Assistant Experience
- Marketing
- Social Media Management
- Administrative Experience
- Office Management
- Property Management
- Leadership
- Project Management
Certification
Real Estate Agent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Property Manager
Galvanized Management
01.2022 - Current
VP of Sales and Leasing
West End Associates, Inc
07.2010 - 03.2021
Bachelor of Science -
Drexel University
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