Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHARMAINE PATTERSON-VICTOR

Pearland,TX

Summary

Experienced and knowledgable manager with a proven track record at Texas Children's Hospital, excelling in conflict resolution and customer management. Successfully implemented strategic plans that enhanced customer loyalty and streamlined operations. Adept at staff training and development, fostering a collaborative team environment while driving performance improvements through data analysis and effective communication.

Overview

26
26
years of professional experience

Work History

Manager- Patient Accounts

Texas Children's Hospital
05.1998 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Achieved customer service goals by developing and executing strategic plans and performance metrics.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Implemented rewards program that encouraged staff to execute top tier customer service.
  • Led monthly customer service meetings to review performance and set goals for team members.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Built teams through effective recruitment, onboarding, and talent development initiatives.


Education

High School Diploma -

Willowridge High School
Missouri City, TX
06-1990

Skills

  • Complex Problem-solving
  • Verbal and written communication
  • Staff training and development
  • Conflict resolution
  • Schedule preparation
  • Budget control
  • Employee onboarding
  • Coaching and mentoring
  • Policy and procedure development
  • Data analysis
  • Risk management
  • Vendor management
  • Trend analysis
  • Disciplinary techniques
  • Cross-functional team management
  • Teamwork and collaboration
  • Problem resolution
  • Managing operations and efficiency
  • Customer relationship management
  • Employee coaching and mentoring

Timeline

Manager- Patient Accounts

Texas Children's Hospital
05.1998 - 08.2024

High School Diploma -

Willowridge High School

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