Charmaine Pinkney
Philadelphia
Summary
Detail oriented, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Security Ambassador
Comcast - Allied Universal
07.2023 - Current
- Conducted thorough patrols and identified potential threats.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Collaborated with team members to develop and implement effective security procedures.
- Prevented unauthorized access by diligently monitoring entry points and verifying credentials.
- Responded quickly to emergencies, ensuring the safety of individuals and property.
- Assisted in maintaining a safe environment for guests and staff by promptly addressing concerns and incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
- Increased situational awareness by consistently updating knowledge of site-specific protocols, policies, and procedures.
- Provided exceptional customer service while maintaining a professional demeanor as the first point of contact for visitors.
- Managed access control systems, ensuring proper authorization levels were granted based on employee roles.
- Issued access cards to authorized personnel to monitor access points.
Pharmaceutical Delivery Driver
Shipt
01.2023 - 07.2023
- Scheduled and completed daily orders In a timely manner.
- Reviewed orders by inspecting labeling, and packaging.
- Maintained confidentiality of sensitive data to protect customer and information.
- Safely transported patient prescriptions and medications.
Delivery Driver
Instacart
01.2020 - 07.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
Internship Student
Primerica Financial Services
08.2018 - 12.2019
- Followed up with customers to check on changing needs and propose new offerings.
- Reached out to potential clients to schedule appointments.
- Cultivated professional relations to establish long-term profitable partnerships.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Inventory Manager
Bath & Body Works
07.2017 - 07.2018
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Oversaw shipping and receiving of inventory and supplies.
- Performed inventory counts and ordered materials.
- Replenished inventory with focus on addressing customer needs.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Customer Service Associate, Paint Department
Lowe's Home Improvement
08.2016 - 07.2017
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Educated customers on special pricing opportunities and company offerings.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
Cashier
Lowe's Home Improvement
03.2016 - 08.2016
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Learned roles of other departments to provide coverage and keep store operational.
Customer Service Associate
Walmart
06.2015 - 01.2016
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Reviewed account and service histories to identify trends and issues.
Food Service Worker
Philly Pretzel Factory
01.2015 - 06.2015
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Ensured compliance with company service standards, including inventory and cash control procedures.
- Monitored inventory and promptly reported items that needed to be reordered.
Education
Associate Degree - Business And Technology
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Agora Cyber Charter School
Philadelphia, PA06.2013
Skills
- Customer service
- Cash counting machine operations
- Staff mentoring
- Product recommendations
- Customer assistance
- Security monitoring
- Effective communication
- Quality control
- Product organization
- System implementation
- Route Management
- Heavy Hauling
- Delivery Navigation
- Attention to Detail
- Physical Security
- Surveillance Monitoring
- Security Training
- Patrol Techniques
- Data Protection
- Incident Response
Timeline
Security Ambassador
Comcast - Allied Universal
07.2023 - Current
Pharmaceutical Delivery Driver
Shipt
01.2023 - 07.2023
Delivery Driver
Instacart
01.2020 - 07.2023
Internship Student
Primerica Financial Services
08.2018 - 12.2019
Inventory Manager
Bath & Body Works
07.2017 - 07.2018
Customer Service Associate, Paint Department
Lowe's Home Improvement
08.2016 - 07.2017
Cashier
Lowe's Home Improvement
03.2016 - 08.2016
Customer Service Associate
Walmart
06.2015 - 01.2016
Food Service Worker
Philly Pretzel Factory
01.2015 - 06.2015
Associate Degree - Business And Technology
Community College of Philadelphia
High School Diploma -
Agora Cyber Charter School
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