Charmaine Potter
Miami,Florida
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Office Manager
Marshall Kelly Lawns
06.2008 - 03.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Managed multiple accounts.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated special projects and managed schedules.
- Managed vendor relationships, negotiating contracts
- Managed incoming calls, emails and faxes
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
1st Grade Teacher Assistant
Coral Reef Montessori Academy
01.2003 - 07.2008
- Demonstrated adaptability by quickly adjusting lesson plans when needed due to unexpected schedule changes or student needs.
- Contributed significantly to improved classroom organization by maintaining clean spaces and proper storage of resources for easy access during lessons.
- Prepared instructional materials efficiently, allowing for smooth transitions between lessons and maximizing instructional time.
- Participated actively in professional development opportunities to stay current with best practices in elementary education.
- Enhanced student engagement by incorporating hands-on activities and collaborative projects in lesson plans.
- Supported lead teacher in implementing differentiated instruction strategies to address diverse learning needs of students.
- Supervised lunchtime duties effectively, promoting positive social interactions among students during meal times.
- Implemented behavior management techniques successfully, reducing disruptions and fostering respectful classroom atmosphere.
- Improved student literacy skills by providing targeted support during reading and writing lessons.
- Facilitated small group instruction sessions, enabling more focused attention on individual student needs.
- Helped teacher prepare instructional material and displays.
- Took part in professional development workshops to boost skills.
- Assisted with school field trips and special events by collecting permission slips and payments.
Assistant Manager
TigerDirect
12.1999 - 05.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with departments to ensure timely delivery of products and resolve any supply chain issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed personnel working in marketing and sales capacities.
Education
Some College (No Degree) - Liberal Studies
Baruch College of The City University of New York
New York, NYAssociate of Applied Science - Optician
New York City College of Technology of The City University of New York
Brooklyn, NYTeaching Certificate - Complete Liberal Arts Degree/ Teaching Certificate
Miami Dade College
Miami, FLHigh School Diploma -
Samuel J. Tilden
5800 Tilden Ave Brooklyn New York 1120306.1979
Skills
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Payroll Processing
- Scheduling
- Staff hiring
- Proposal Writing
- MS Office
- Professional and Courteous
- Customer Service
- Office Administration
Timeline
Office Manager
Marshall Kelly Lawns
06.2008 - 03.2024
1st Grade Teacher Assistant
Coral Reef Montessori Academy
01.2003 - 07.2008
Assistant Manager
TigerDirect
12.1999 - 05.2003
Some College (No Degree) - Liberal Studies
Baruch College of The City University of New York
Associate of Applied Science - Optician
New York City College of Technology of The City University of New York
Teaching Certificate - Complete Liberal Arts Degree/ Teaching Certificate
Miami Dade College
High School Diploma -
Samuel J. Tilden
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