Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charmaine Rhine

Katy,TX

Summary

Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

General Manager

Goodwill Industries Of Houston
11.2021 - Current
  • Supervises the management team in the day-to-day operations to ensure the efficient and cost-effective operation of the outlet, dock, salvage, and donations workforce through the security of all GWH assets, customer relations, sale of donated goods, inventory controls, and accurate transactions, to maximize profitability and increase training opportunities. Assists with providing direction, job training, supervision, development, and support for all team members concerning the proper handling of goods, leading to increased revenues for mission services funding
  • • Demonstrate professionalism and presents a friendly, cooperative attitude. • Ability to multi-task, make quick decisions, adapt to change, and work in a team oriented, fast-paced environment. • Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles. • Must be punctual and have dependable attendance and maintain an appropriate appearance. • Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean. • May be asked to attend training sessions and participate in activities outside GWH. • Adheres to local, state and federal laws and regulations.
  • Ensures alignment and consistency of all aspects of the outlet location operations including SOPs, Reference Guides, job descriptions, performance evaluations, observation checklists, production standards, training, Safety Program, and other documents related to DGR systems. • Supervises Department Managers, the Outlet team, and Donation Specialists. • Supervises and assist with the coordination of after-market resale and salvage operation and ensures appropriate operational systems and resources are in place to generate maximum profitability. • Supervises the promotion, collection, transportation, production, sales, and external/internal distribution of donated products, related operational and sales activities are properly integrated to achieve maximum profitability and quality customer service. • Supervises logistics with vendors, maximizing post-retail revenue opportunities and minimizing disposal costs. • Oversees and assists management in aiming for zero waste to further GWH green environment initiatives. • Ensures hazardous materials are handled in accordance with local, state, and federal regulations and GWH policies and procedures. • Maintains accurate inventory control of goods. • Responsible register pulls, readings, cash reports, daily activity reports, transmittal of reports, and daily deposits in accordance with GWH policies and procedures. • Supervises and supports the hiring, training, and development of team members. • After completing the GWH Train the Trainer program, conduct periodic training sessions for team members and strictly adhere to GWH’s processes and procedures for forklift and electrical stacker training. • Supervises the scheduling and productive use of the labor force. • Oversees that the maintenance of the building and equipment is in compliance with company standards. and ordering supplies. • Ensures good stewardship of all donations, through proper handling and processing of incoming donations in accordance with GHW policies and procedures. • Ensure store security safety of GWH team members and property according to policies and procedures. • Ensures labor and payroll is maintained in accordance with GWH policies and procedures. • Instill a service-conscious attitude and minimize service failures and injuries in team members. • Ensures that incident reports, vehicle defects, traffic violations, or damage to vehicles before and after route, equipment, and maintenance needs are reported in a timely manner. • Ensures the proper rotation of apparel and hard goods in a timely manner and in accordance with GWH’s policies and procedures. • Keep abreast of merchandise knowledge, industry trends, and competitive pricing. • Ensure that statistical counts are completed in an accurate and timely manner. • Must perform necessary janitorial work. • Confirms information needed for WESA Reports is completed in an accurate and timely manner. • Communicates with ADC, transportation, store, and district leadership to ensure GWH processing guidelines are being followed for excellence throughout the system. • Ensures all team members are using required personal protective equipment at all times. • Ensures table rotations, trailer unloading, and salvage processing goals daily. • Responsible for duties of the Dock Manager when needed.

Store Manager

Goodwill Industries Of Houston
07.2011 - Current
  • Under the leadership of the District Director, the Store Manager is responsible for the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.
  • • Responsible for all management duties including opening/closing, all day-to-day store operations, and all Team Members.
    • Reviews, contributes, and operates within the store’s budget and the budgeted expense-to-revenue ratio.
    • Responsible for hiring, training, supervising, and evaluating as well as the development of Team Members within the framework of GWH policies, procedures, and the Team Members’ job description.
    • Maintain open availability to assist the store with management and leadership needs to include time frames outside of the management rotating schedule if needed.
    • Adhere to working the established rotating schedule unless otherwise directed or approved by the District Director.
    • Manage and influence the team by communicating clear company goals daily, weekly, monthly, and annually.
    • Partner with the assistant store manager to create, prepare and post schedules, reviews/approves electronic time sheets, and monitors labor hours.
    • Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
    • Execute GWH’s workflow as designed by training, coaching, and documenting team member performances while assessing production progress on an hourly basis.
    • Prepares and administers personnel and disciplinary actions and evaluations.
    • Complete and maintain work orders, purchase orders, supply orders, petty cash, and expense reports and ensure these are submitted in a timely manner.
    • Ensures the Safety Program is being managed efficiently.
    • Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
    • Help ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
    • Coach by Walking Around (CBWA) for approximately 80% of the time on duty to ensure team members are meeting minimum expectations.
    • Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
    • Performs other duties as assigned by Management.
  • • Demonstrate professionalism and present a friendly, cooperative attitude.
    • Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
    • Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.
    • Must be punctual and have dependable attendance and maintain an appropriate appearance.
    • Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
    • May be asked to attend training sessions and participate in activities outside GWH.
    • Adheres to local, state and federal laws and regulations.

Education

High School Diploma -

Westfield High School
Houston, TX
05.1994

Skills

  • Time Management
  • Exceptional interpersonal communication
  • Data Management
  • Project scope
  • POS
  • Supro
  • Loss Prevention
  • P&L

Timeline

General Manager

Goodwill Industries Of Houston
11.2021 - Current

Store Manager

Goodwill Industries Of Houston
07.2011 - Current

High School Diploma -

Westfield High School

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Charmaine Rhine