Charmaine Rickette

Position Summary:

Seasoned operations manager with over 20 years of experience in multi-location management, specializing in revenue growth, team leadership, service excellence, and technical support for restaurant systems. Proven track record in optimizing operations, enhancing customer satisfaction, and driving profitability.

Core Responsibilities:

• Operational Leadership: Directed daily operations across multiple locations, ensuring high standards in service, quality, and regulatory compliance.
• Revenue & Cost Management: Achieved a 20% revenue increase and a 15% cost reduction through service enhancements, menu strategy, and cost control measures.
• Technical & POS Support: Provided technical support for Point of Sale (POS) systems across multiple locations, troubleshooting issues to ensure seamless operations and minimal downtime.
• Inventory & Vendor Management: Streamlined inventory processes, improved vendor relationships, reduced waste, and optimized supply chain efficiency.
• Guest Relations: Strengthened customer loyalty through proactive feedback management and a welcoming environment.
• Team Development: Led training initiatives to boost team productivity and elevate service standards.
• Marketing & Brand Growth: Increased brand visibility and foot traffic through strategic promotions and events.

Partnered with corporate leadership to align with company goals, ensuring consistent success and operational excellence across all locations.

Position Summary:
Provided targeted support to at-risk youth impacted by gang involvement and reentry challenges, fostering safe lifestyle choices and aiding in positive societal reintegration through mentorship, job readiness, life skills training, and coordinated social and legal support.

Key Responsibilities:

• Gang Intervention & Conflict Resolution: Guided youth away from gang involvement, mediated conflicts, and developed trust-based relationships to encourage safer choices.
• Career & Job Readiness: Assisted with job search, resume writing, and interview preparation; led workshops on professional skills, and built partnerships with local businesses to secure employment opportunities.
• Youth Pregnancy & Family Support: Counseled young parents on responsible parenting, connected them to health services and resources, and facilitated discussions on healthy relationships.
• Court & Probation Assistance: Provided guidance through legal processes, collaborated with legal professionals to support compliance, and educated youth on responsible behavior.
• Life Skills Development: Offered training in budgeting, time management, and self-care; organized support groups to promote resilience and personal growth.
• Reentry Support: Assisted youth with housing, employment, and essential services post-incarceration; supported long-term planning for stability and independence.
• Community Outreach & Collaboration: Built partnerships with local organizations, raised awareness on gang intervention resources, and advocated for youth inclusion.

Achievements:

• Reduced Recidivism: Contributed to lower recidivism by guiding youth in successful reentry into society.
• Enhanced Employment: Improved job readiness and employment rates through comprehensive career support programs.
• Increased Community Engagement: Fostered positive community involvement, reducing gang affiliation and promoting safer lifestyle choices.

Qualifications:

• Experience with at-risk, gang-affected, and justice-involved youth.
• Skilled in conflict resolution, communication, and building trust in high-stress situations.

Household Manager & Childcare Specialist

Experienced in creating a structured, nurturing home for children ages 2-8, focusing on child development, organization, and family support.

Position Summary:
Skilled in designing educational activities, managing schedules, and preparing balanced meals. Committed to a safe, organized environment that supports family needs and fosters child growth.

Core Responsibilities:

• Child Development: Led activities to support cognitive and social growth.
• Meal Planning: Prepared nutritious, tailored meals.
• Scheduling: Balanced family schedules for all activities.
• Home Maintenance: Ensured a safe, organized, child-proofed environment.
• Travel & Events: Coordinated family trips and events seamlessly.
• Childcare: Oversaw routines and enrichment for independence.
• Emotional Support: Created a positive, confidence-building atmosphere.
• Collaboration: Partnered with teachers and doctors for holistic growth.
• Digital Tools: Used technology for efficient scheduling and organization.

Dedicated to maintaining an organized, welcoming home that promotes family well-being and child development.