Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charmaine Russo

Atwater,Ca

Summary

Diligent Customer Service Representative with proven technical abilities, consultation skills, and attention to detail. Easily understands customers' concerns and fields wide range of inquiries with excellent resolution record. Maintains detailed, accurate documentation of all activities.

Overview

16
16
years of professional experience

Work History

Campus Supervisor

Atwater School District
01.2018 - Current
  • Patrol and supervise campus, assuring students are safe.
  • Monitor lunch areas, Grounds, Locker rooms, Restrooms, Parking lots, Hallways and adjacent areas.
  • Assure safety and security of staff.
  • Troubleshoot problems and developed successful solutions.

Customer Service Representative

Toys R Us
01.2014 - 01.2018
  • Managed customer calls efficiently in a fast-paced call center environment.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Delivered fast and friendly service regarding questions and service complaints.
  • Answered inbound calls each day to handle various concerns, set appointments, and close sales.
  • Anticipated needs and resolved problems to keep customers happy.
  • Explained promotions and special offers to customers.

Sorter

Pacific Coast Producers
01.2009 - 01.2013
  • Identified and adjusted workstation arrangements, work practices, and workflow to reduce risk factors.
  • Kept work environment neat and clean.
  • Met and maintained production and quality standards as set by work type and process.
  • Inspected condition and quantity of received materials prior to warehouse relocation.
  • Reported any worker-public safety factors as well as equipment malfunctions.
  • Performed wide range of physical activities, including pulling, reaching, bending over, climbing, and kneeling.
  • Maintained effective pace to ensure expedited completion of tasks.
  • Coordinated movements of acceptable and defective products through to shipping, further processing, or disposal.

Education

Diploma -

Franklin High School
Stockton
01.1998

Skills

  • Customer Service
  • Technical Abilities
  • Consultation Skills
  • Attention to Detail
  • Problem-Solving
  • Inbound Call Management
  • Database Research
  • Complaint Resolution
  • Transaction Processing
  • Information Verification
  • Warranty Service
  • Strong Communication
  • Account Updating
  • Paperwork Processing

Timeline

Campus Supervisor

Atwater School District
01.2018 - Current

Customer Service Representative

Toys R Us
01.2014 - 01.2018

Sorter

Pacific Coast Producers
01.2009 - 01.2013

Diploma -

Franklin High School

Similar Profiles

CREATE PROFILE