Summary
Overview
Work History
Education
Skills
Timeline
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Charmaine Smith

Saint Rose,LA

Summary

Driven entrepreneur with a proven track record in small business operations and customer relations, Excelled in building strong client relationships and enhancing customer satisfaction, achieving high levels of repeat business. Skilled in verbal and written communication, adept at leading teams to exceed goals with a focus on client service and operational efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Manager

TASTE OF NEW ORLEANS ON WHEELS LLC
Saint Rose, LA
02.2017 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.

Cleaning Crew Manager

TAMMYS UNIQUE CLEANING SERVICES LLC
Saint Rose, LA
10.2015 - 05.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Call Center Representative

SHELTERING ARMS
03.2022 - 07.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Tax Preparer

Smiths' Quality Tax Services LLC
01.2018 - 01.2023
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Provided exceptional customer service, resulting in high client retention and satisfaction rates.

Education

High School Diploma -

Destrehan High School
Destrehan, LA
05.2004

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service

Timeline

Call Center Representative

SHELTERING ARMS
03.2022 - 07.2024

Tax Preparer

Smiths' Quality Tax Services LLC
01.2018 - 01.2023

Manager

TASTE OF NEW ORLEANS ON WHEELS LLC
02.2017 - Current

Cleaning Crew Manager

TAMMYS UNIQUE CLEANING SERVICES LLC
10.2015 - 05.2024

High School Diploma -

Destrehan High School

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Charmaine Smith