Charmaine Smith

Responsible for preparing and serving a variety of hot and cold beverages, especially coffee and espresso drinks in a fast paced environment. This role includes engaging with customers, taking orders, operating coffee machines and maintaining a clean and welcoming space.

Highlights:

• Operated espresso machines and commercial coffee brewers to create beverages.
• Controlled line and crowd with quick, efficient service.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.

• Managed full business operations including appointment scheduling, budgeting, and client retention strategies.
• Trimmed, cut, and shaped hair and hairpieces based on customer preference.
• Resolved guest complaints about service or style.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Determined appropriate hair treatments based on conditions and textures.
• Built and maintained a loyal client base
• Specialized in braiding, sew-ins, installs and maintenance.

• Assisted the management team with the activities and operations of the store, while abiding by policies, procedures and operational guidelines. Responsible for helping customers, checking them out, cash handling and customer service. all while being sure you listen well and communicate effectively with various audiences.

• Managed full business operations including appointment scheduling, budting, and client retention strategies.
• Trimmed, cut, and shaped hair and hairpieces based on customer preference.
• Resolved guest complaints about service or style.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Determined appropriate hair treatments based on conditions and textures.
• Built and maintained a loyal client base
• Specialized in braiding, sewins, installs and maintenance.

• Duties involving supply requests, receipt, storage, issue, accountability and preservation of individual, organizational and installation equipment throughout the base. Kept maintenance on all administrative supply and supporting document files.

• Acted as a customer Service Representative for AARP Health Insurance who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Assisted customers with information on current health insurance and addressed any concerns in a professional and speedy manner.

• Dedicated and focused Underwriting Assistant at Scott And white Health plan who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

• Designed electronic file systems and maintained electronic and paper files. Planned meetings and prepared conference rooms. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence.

• Maintained control of and accounts for whereabouts and safety of children and youth. Assisted in providing and leading planned activities for program participants. Helped establish a program environment that promotes positive child and youth interactions with other children, youth and adults. Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule.