Charmaine Stephens
Wellington,FL
Summary
Experienced Customer Service and Healthcare professional providing quality care to patients in person or on the phone in a variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Accountable Home Care
02.2022 - Current
- Support patient comfort and safety
- Deliver individualized patient care by recording vital signs, documenting observations, and assisting with the self administration of medication.
- Promoted good oral and personal hygiene by aiding patients with activities of daily living
- Cared for clients with diagnoses such diabetes, Parkinson's disease and dementia.
Customer Service Representative
Teleperformance USA
03.2019 - 08.2021
- Maintained customer satisfaction utilizing strategies focused on addressing member needs and resolving concerns.
- Provide member specific and also general information to members
- Answered constant flow of members calls with minimal wait times.
- Update member accounts
- Place OTC orders
- Placed outbound calls to members and providers
- Liaised with members , management and providers to better understand member needs and recommend appropriate solutions.
Office Assistant
Senior Helpers
08.2017 - 08.2018
- Completed clerical tasks such as filing and copying
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- creating, updating and maintaining clients and caregivers files to ensure compliance
- Interacted with clients and caregivers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Scheduling to ensure that clients are matched with the most appropriate caregivers
- Process caregivers payroll
- Processed clients invoices to facilitate on-time payment.
- Assisting Human Resources in the caregivers employment process, conducting interviews , credentialing and also assisting with the onboarding process
- Taking the weekend On call once every four weeks
Medtech
Atria Meridian
04.2015 - 03.2016
- Data entry - input caregivers work sheets into the system
- Maintained residents charts and other company files
- Maintained the medication cart and also the Medication Administration Record to ensure compliance
- Assisting residents with the self administration of medication
- Assisting residents with activities of daily living
- Monitor residents for changes in mental or physical status
Head Teller
First Global Bank Jamaica Ltd
09.2003 - 04.2008
- Verified vault cash against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts for large companies deposits and withdrawals both manually and electronically
- Assisted customers with large foreign currency cash transactions
- Answered inquiries regarding checking and savings accounts and other related products.
- Mentored newly hired team members
- Monitored front line tellers cash flow to ensure compliance
Education
Diploma - Pharmacy Technician
Medical Institute of Palm Beach
Lake Worth, FL07.2016
Florida State License - Certified Nursing Assistant
Paramount Training Services
West Palm Beach, Fl09.2015
Associate - Business Administration
Excelsior Community College
Kingston, Jamaica 07.1990
Skills
- Efficient and Reliable Team Player
- Excellent Customer Service
- Quick Problem Solver
- Compassionate Caregiver
- Data entry
- Scheduling
- Payroll
- Recruiting
Certification
CPR
Registered Pharmacy Technician
Certified Nursing Assistant
Timeline
Certified Nursing Assistant
Accountable Home Care
02.2022 - Current
Customer Service Representative
Teleperformance USA
03.2019 - 08.2021
Office Assistant
Senior Helpers
08.2017 - 08.2018
Medtech
Atria Meridian
04.2015 - 03.2016
Head Teller
First Global Bank Jamaica Ltd
09.2003 - 04.2008
Diploma - Pharmacy Technician
Medical Institute of Palm Beach
Florida State License - Certified Nursing Assistant
Paramount Training Services
Associate - Business Administration
Excelsior Community College
CPR
Registered Pharmacy Technician
Certified Nursing Assistant
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