Charmaine Taylor
Spring,TX
Summary
Experienced professional in healthcare and related fields, seeking Coordinator, Individualized Care role. Expertise in Reimbursement Support Services, Patient Access, and navigating the Patient Journey, with a strong background in insurance benefits management. Proven track record in fostering collaborative environments and enhancing service delivery through strategic planning and relationship management.
Overview
25
25
years of professional experience
Work History
Preplanning Adviser/Sales Rep
Dignity Memorial
Houston, TX
01.2018 - 12.2024
- Establish and execute strategic sales plans to enhance client acquisition and revenue growth.
- Cultivate and maintain client relationships through engaging presentations and personalized consultations, ensuring customer satisfaction and loyalty.
- Negotiate contracts and agreements, ensuring alignment with company policies while maintaining detailed and accurate client records.
- Drive client engagement by delivering tailored solutions, enhancing satisfaction and fostering long-term partnerships.
- Utilize strong interpersonal skills to build rapport with clients, actively listening to their needs and exceeding expectations.
- Analyze market trends to identify opportunities, adapting strategies that lead to measurable increases in client acquisition.
- Execute effective sales strategies that contribute to substantial revenue growth, ensuring alignment with organizational goals.
- Foster a collaborative team environment, sharing insights and best practices to enhance overall performance and client satisfaction.
Program Secretary
Cypress Fairbanks School District
Houston, TX
01.2012 - 12.2017
- Facilitated program administration by managing the Program Director's schedule, maintaining essential documents, and ensuring effective communication channels with parents.
- Cultivated a collaborative environment by fostering open communication with parents and staff, ensuring all needs were addressed promptly.
- Optimized workflow efficiency by implementing structured document management systems, leading to improved response times and satisfaction rates.
- Engaged actively with community members, promoting program initiatives and enhancing relationships through effective outreach and information sharing.
- Maintained meticulous records and schedules, ensuring accuracy and reliability in program operations, which facilitated smooth administrative processes.
- Streamlined communication processes, enhancing parent engagement and satisfaction while supporting program operations effectively.
- Developed strong relationships with staff and parents, promoting a collaborative atmosphere that addressed community needs promptly.
Provider Relations
Parallon
Houston, TX
01.2010 - 12.2011
- Successfully managed and nurtured relationships with healthcare providers, ensuring their needs were met and fostering a collaborative environment to improve service delivery and patient satisfaction at Parallon.
- Fostered strong partnerships with healthcare providers, enhancing service delivery and boosting patient satisfaction through effective communication.
- Collaborated with teams to identify provider needs, ensuring timely solutions and a supportive environment that promotes continuous improvement.
- Engaged proactively with healthcare providers, cultivating trust and collaboration to drive innovative solutions for improved patient experiences.
- Monitored provider feedback, utilizing data-driven insights to inform strategic decisions and enhance operational efficiency in service delivery.
- Developed and implemented strategies to address provider concerns, resulting in measurable improvements in service quality and provider satisfaction.
- Strengthened relationships with providers, driving improvements in service delivery and patient satisfaction through effective communication.
Staffing Coordinator
Cypress Fairbanks Medical Center
Houston, TX
01.2007 - 12.2009
- Collaborated with department heads to forecast staffing needs, ensuring alignment with hospital goals and improving operational effectiveness.
- Mentored new staff on compliance and procedures, fostering a culture of adherence to regulations and enhancing team performance.
- Evaluated staffing reports to identify trends, enabling proactive adjustments that minimized overtime costs and improved staff satisfaction.
- Championed recruitment initiatives that attracted top talent, significantly enriching the hospital's workforce and enhancing service delivery.
- Streamlined staffing processes, enhancing nurse allocation and improving patient care efficiency through data-driven insights.
- Identified the hospital staffing needs and developed strategies to fulfill them.
- Screened Agency Nurses and supported the recruitment and process.
- Ensured compliance with all staffing procedures with the company policy and legal standards.
- Prepared timely staffing reports and updates for management.
Credentialing Coordinator
CIGNA Health Care
Houston, TX
01.2004 - 12.2007
- Managed and nurtured strategic relationships with healthcare providers, ensuring compliance with CIGNA standards and facilitating effective communication between the organization and its network, leading to improved service quality and provider satisfaction.
- Streamlined credentialing processes, enhancing efficiency and reducing turnaround time, which led to improved provider onboarding.
- Facilitated cross-departmental collaboration to address provider concerns, fostering a supportive environment that boosted satisfaction.
- Maintained accurate provider records and compliance documentation, ensuring adherence to regulatory standards and minimizing errors.
- Actively engaged in ongoing training and development, demonstrating a commitment to personal growth and adapting to industry changes.
- Analyzed provider performance metrics to identify trends, contributing to strategic decisions that enhanced service delivery and quality.
- Streamlined onboarding processes, reducing provider credentialing time and enhancing overall efficiency within the healthcare network.
Medical Credential Specialist
Tufts Health Plan
Watertown, MA
01.2000 - 12.2003
- Facilitated cross-departmental coordination and communication to streamline internal operations and maintain compliance with evolving healthcare regulations.
- Optimized the credentialing process, enhancing efficiency and ensuring compliance with industry standards.
- Fostered effective communication between departments, improving operational workflows and adherence to healthcare regulations.
- Engaged actively in team projects, contributing to a supportive work environment and promoting a culture of continuous learning.
- Maintained meticulous records of credentialing activities, ensuring accuracy and reliability in compliance documentation.
- Evaluated processes regularly, identifying areas for improvement that led to measurable enhancements in service delivery.
- Streamlined credentialing processes, achieving significant efficiency gains and ensuring compliance with all regulatory standards.
- Managed the comprehensive credentialing process, ensuring the collection and verification of credentials and maintaining precise records to uphold industry standards.
Education
High School - Business Administration
Maldon High School
Medical Secretary with Word Processing Certification -
Empire Technical School
Skills
- Medical Credentialing
- Strategic Planning
- Problem Solving
- Microsoft Office
- Cronos
- SIMS
- Salesforce
- Customer Service
- Sales
- Negotiation
- Healthcare Compliance
- Time Management
- Communication
- Customer Support
Timeline
Preplanning Adviser/Sales Rep
Dignity Memorial
01.2018 - 12.2024
Program Secretary
Cypress Fairbanks School District
01.2012 - 12.2017
Provider Relations
Parallon
01.2010 - 12.2011
Staffing Coordinator
Cypress Fairbanks Medical Center
01.2007 - 12.2009
Credentialing Coordinator
CIGNA Health Care
01.2004 - 12.2007
Medical Credential Specialist
Tufts Health Plan
01.2000 - 12.2003
High School - Business Administration
Maldon High School
Medical Secretary with Word Processing Certification -
Empire Technical School
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