Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charmaine Triplett

Hitchcock

Summary

Reliable remote support professional with 3+ years of experience in virtual customer service, chat/email support, and medical appointment setting. Skilled in EMR/EHR systems, HIPAA compliance, and high-volume scheduling. Strong multitasker with excellent communication and time management in fast paced remote settings.

Overview

3
3
years of professional experience

Work History

Remote Chat & Email Support Representative

J & G Companies
Carmel
04.2025 - 09.2025
  • Provide professional, prompt, and friendly customer service via live chat and email to resolve product inquiries, service issues, and technical concerns.
  • Maintain comprehensive records of customer interactions in CRM systems.
  • Meet and exceed individual performance metrics, including response time, customer satisfaction, and resolution rate.

Technical Support Engineer

Flywire
Boston
10.2024 - 02.2025
  • Provided support for Flywire’s global payment platform, assisting with payments, integrations, and account issues.
  • Resolved software, API, and network issues using remote tools, ticketing systems, and log analysis.
  • Client Onboarding.

Hygiene Coordinator

Comfort Dental Excellence
Spring
03.2023 - 06.2024
  • Coordinated hygiene protocols to maintain cleanliness in facilities.
  • Monitored compliance with health and safety regulations daily.
  • Scheduled patient appointments and managed follow-up care.

Education

High School Diploma -

Hitchcock High School
Hitchcock, TX
08-2008

Skills

  • Excellent Written and Verbal Communication
  • Microsoft Office Suite (Excel, Outlook, Word)
  • CRM & Ticketing Systems (eg, Zendesk, Freshdesk, Salesforce)
  • Medical Scheduling & Calendar Management
  • Patient Intake & Information Verification
  • Follow-Up Communication & Appointment Reminders

Timeline

Remote Chat & Email Support Representative

J & G Companies
04.2025 - 09.2025

Technical Support Engineer

Flywire
10.2024 - 02.2025

Hygiene Coordinator

Comfort Dental Excellence
03.2023 - 06.2024

High School Diploma -

Hitchcock High School

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