Charmaine Woodard
Stantonsburg,NC
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in coordinating a 6-member customer service team and developing programs to enhance productivity.
Mechanical professional skilled in assembly, troubleshooting, and quality control. Strong focus on precision, adhering to safety standards, and meeting deadlines. Team player known for adaptability and effective problem-solving in dynamic environments. Proficient in using hand tools, reading blueprints, and conducting inspections.
Overview
12
12
years of professional experience
Work History
Mechanical Assembler II
Collins aerospace
Wilson, NC
07.2021 - Current
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
- Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
- Tested finished products for compliance with tolerances and overall quality.
- Read and interpreted blueprints, schematics and drawings to assemble parts and products.
Customer Service Associate
Lowes
Wilson, NC
02.2019 - 06.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
Cashier
Bills Bbq
Wilson, NC
01.2013 - 01.2019
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Greeted customers and responded to informational requests
- Processed credit card, EBT and gift certificate payments in electronic computer system
Assistant Manager
Murphy Usa
Zebulon, NC
07.2016 - 09.2018
- Oversaw addressing of customer requests for friendly, knowledgeable service and support
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Created order management system for sales and customer service
- Personnel to improve client experience and sales efficiencies
Education
AAS Degree - Medical Office Administration
WAKE TECH COMMUNITY COLLEGE
RALEIGH, NC05.2024
High School Diploma -
fike high school
Wilson, nc06.2010
Skills
- Interpersonal Communication
- Sales
- Sales Goals
- Cash Register Operation
- Customer Checkout
- Product and Service Information
- Mechanical Assembler
- Office administration
- Manufacturing experience
- Customer service
Timeline
Mechanical Assembler II
Collins aerospace
07.2021 - Current
Customer Service Associate
Lowes
02.2019 - 06.2021
Assistant Manager
Murphy Usa
07.2016 - 09.2018
Cashier
Bills Bbq
01.2013 - 01.2019
AAS Degree - Medical Office Administration
WAKE TECH COMMUNITY COLLEGE
High School Diploma -
fike high school