Charmaine N. Palmer
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Check City
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Promptly made customer payments over the phone.
Receptionist Assistant
Tatum Construction
08.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Managed multiple tasks and met time-sensitive deadlines.
Support Specialist
Yulista Integrated Solutions
12.2020 - 05.2022
- Filed purchase orders
- Uploaded purchase orders to Sharepoint
- Various clerical office duties
- Worked on various office equipment
- Ordered office supplies for the department
- Worked with internal and external customers researching purchase orders
- Archived paperwork as needed
- Researched purchase orders with various issues
Keyholder
Torrid
01.2020 - 12.2020
- Open and close the store
- Manage a team of associates
- Opening and closing of cash registers
- Ensure that the store is cleaned and organized
- Receive new merchandise for the store
- Assist with customer service-related issues, along with staff-related issues
- Support and train new employees
- Worked with merchandise displays
- Prepared daily deposits for the store.
Customer Support Specialist
09.2015 - 01.2020
- Managed retail staff, including cashiers and staff working on the floor
- Worked on endcap displays
- Open and closed the store
- Worked on annual inventory
- Assisted in interviews and trained new employees
- Worked with customer service issues
- Helped to maintain and run the store.
Keyholder
Things Remembered
04.2015 - 09.2015
- Opened and closed the store
- Assisted guests with special orders
- Worked the cash register
- Handled customer services issues
- Prepared daily deposits and cash receipts.
Education
High School Diploma -
Saunders Technical High School
Yonkers, New York2000
Skills
- Computer Education Institute
- Lake Forest, California
- Certificate: Computerized Office Skills
- Skills:
- Typing: 30wpm
- Basic Office Skills: Computer, Copier, Fax Machine
- Microsoft Office: Word, PowerPoint, Excel, Outlook
- MAC Computer
- Page of 2
- Credit Card Payment Processing
- Stocking and Replenishing
Timeline
Customer Service Representative
Check City
02.2023 - Current
Receptionist Assistant
Tatum Construction
08.2022 - 01.2023
Support Specialist
Yulista Integrated Solutions
12.2020 - 05.2022
Keyholder
Torrid
01.2020 - 12.2020
Customer Support Specialist
09.2015 - 01.2020
Keyholder
Things Remembered
04.2015 - 09.2015
High School Diploma -
Saunders Technical High School
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