Berthe Concepcion
Kennesaw,GA
Summary
To obtain a position of bank teller Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Teacher
Right Choice Academy
06.2023 - 05.2024
- Teach language, motor, and social skills to young children
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Cafeteria Monitor/Bilingual Interpreter
Post Oak Tritt Elementary
02.2021 - 05.2023
- Promoted inclusion among students by fostering positive interactions within the cafeteria setting.
- Managed inventory and restocked supplies as needed, ensuring adequate resources for daily operations.
- Trained new Cafeteria Monitors on policies, procedures, and best practices for optimal performance.
- Conducted regular safety inspections of the cafeteria space, identifying and resolving potential hazards quickly.
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
Teacher Assistant
Starlight Academy
02.2019 - 01.2021
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Hair Braiding
The Beauti Lounge
01.2017 - 01.2019
- Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Child care
Goddard School of East Cobb
01.2010 - 12.2016
- Assessed potential risks within child care facilities through thorough site visits, recommending appropriate safety measures as needed.
- Managed daily routines efficiently, ensuring a well-structured environment for optimal child care provision.
- Oversaw daily operations of the child care center, addressing any issues that arose quickly and effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service
KOHL’S Merchants
02.2007 - 01.2009
- Provided excellent customer service throughout the entire event planning process.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Patient Care Technician
ParaQuad Services, Inc.
02.2004 - 01.2007
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service
G.D. Beauty Supply And Salon
01.2002 - 01.2004
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Certification in Childcare Development -
North Metro Technical College
Acworth, GA01.2008
CAN Certification and First Aid Certified -
Quick-act Heart Care
Marietta, GA01.2003
Accounting -
Technical College
Libreville, Gabon01.1996
Skills
- Bilingual (French/English)
- Personable
- Outgoing
- Adaptable
- Team player
- Strong customer skills
- Honest
- Dependable
- Public Speaking
- FLUENT IN FRENCH
- Special Education
- ESL- English as Second Language
- Motivating students
- Lesson Planning
- Critical Thinking
- Classroom Management
References
Available upon request
French Interpreter
My skills as a English-speakingFrench interpreter, you use your ability to speak, read, and write French to translate and interpret documents and speech from another language into French or vice versa. Your responsibilities also involve performing research and using reference materials to confirm the accuracy of your work.
Languages
French
Native or Bilingual
Timeline
Teacher
Right Choice Academy
06.2023 - 05.2024
Cafeteria Monitor/Bilingual Interpreter
Post Oak Tritt Elementary
02.2021 - 05.2023
Teacher Assistant
Starlight Academy
02.2019 - 01.2021
Hair Braiding
The Beauti Lounge
01.2017 - 01.2019
Child care
Goddard School of East Cobb
01.2010 - 12.2016
Customer Service
KOHL’S Merchants
02.2007 - 01.2009
Patient Care Technician
ParaQuad Services, Inc.
02.2004 - 01.2007
Customer Service
G.D. Beauty Supply And Salon
01.2002 - 01.2004
Certification in Childcare Development -
North Metro Technical College
CAN Certification and First Aid Certified -
Quick-act Heart Care
Accounting -
Technical College
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