Charmane Battey
Tallahassee
Summary
Proactive worker committed to helping and provide top-notch care while using my skills in the best way for achieving the company's goals, consistent meeting and exceeding productivity. Maintaining high levels of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customers loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
HCA Florida Capital Hospital
05.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Administrative Assistant
Caring Connections Senior Care
10.2022 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Employment Service Representative I
The State of Florida
03.2022 - 10.2022
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Resident Care Aide, Medication Technician
Tapestry Assisted Living
01.2021 - 03.2022
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Followed nutritional plans to prepare optimal meals.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
Resident Aid, Medication Technician
Pacifica Senior Living Woodmont
07.2019 - 01.2021
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Integrated findings from history and physical examinations into reasonably ordered differential diagnoses.
- Utilized effective communication skills when interacting with diverse populations, including residents with varying cognitive abilities.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medications to residents as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Increased medication and medical terminology knowledge through research and continuing education.
Dietary Host
Tallahassee Memorial Hospital
06.2016 - 03.2019
- Sought feedback from patients regarding their dining experiences allowing continuous improvement in the services provided.
- Utilized advanced knowledge of food preparation techniques to accommodate a variety of dietary restrictions while still maintaining appetizing meal options.
- Delivered exceptional customer service for patients, addressing concerns and answering questions about their meals and nutrition plans.
- Provided education on proper nutrition for patients and families, empowering them to make informed choices about their diets.
- Worked closely with registered dietitians to understand the needs and preferences of each patient, providing personalized meal recommendations.
- Improved patient satisfaction by providing timely and accurate meal service, tailored to individual dietary needs.
- Maintained a clean and organized dining area, adhering to strict sanitation guidelines to ensure a safe environment for patients.
Customer Service Representative
Xerox
04.2015 - 05.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier, Overnight Stocker
Wal-Mart Supercenter
01.2013 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2012
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft Excel
- Microsoft outlook
Certification
- CPCT/A - Patient Care Technician/Assistant
- CMT - Certified Medication Technician
Timeline
Patient Care Technician
HCA Florida Capital Hospital
05.2024 - Current
Administrative Assistant
Caring Connections Senior Care
10.2022 - 05.2024
Employment Service Representative I
The State of Florida
03.2022 - 10.2022
Resident Care Aide, Medication Technician
Tapestry Assisted Living
01.2021 - 03.2022
Resident Aid, Medication Technician
Pacifica Senior Living Woodmont
07.2019 - 01.2021
Dietary Host
Tallahassee Memorial Hospital
06.2016 - 03.2019
Customer Service Representative
Xerox
04.2015 - 05.2016
Cashier, Overnight Stocker
Wal-Mart Supercenter
01.2013 - 01.2015
High School Diploma -
Penn Foster Career School
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