Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charmane Jefferson

Crete

Summary

Enthusiastic, personable, highly motivated professional with excellent internal, oral and written communication skills. Flexible and adapts well to high pressure situations. Motivated leaves/benefits and compensation specialist with over 5 years of Human Resources experience in a fast-paced, team-based environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Specialist, Leaves and Accommodations

KeHE Distributors LLC
10.2024 - Current
  • Collaborate with our third-party leave administrator and Human Resources Business Partners to effectively manage the Company-wide Leaves of Absence program (e.g. FMLA, non-FMLA, Military, and Personal) as well as the Company’s Paid Parental benefit.
  • Serve as a Company-wide leaves of absence and accommodations (ADA/ADAAA and Religious) subject matter expert who provides consultation and coaching regarding accommodation matters to Human Resources Business Partners.
  • Present accurate and timely consultation to employees prior to their leave of absence regarding leave policies, appropriate leave protections, use of paid time off, and other employer benefits.
    Present employees with initial documentation regarding their leave of absence, which includes information on the Leaves of Absence process, and next steps.
  • Partner with Human Resources Shared Services and Payroll Teams to ensure timely processing of the leave in the Human Capital Management system and payment during leave as applicable.
    Partner in conjunction with Corporate Payroll, Benefits, and Workers’ Compensation teams to coordinate and communicate benefits to leadership and employees.
  • Investigate and partner with our third-party leave administrator and Human Resources Business Partner on escalated issues as appropriate.
  • Coordinate the employee's return to work among all parties on a need-to-know basis.
  • Provide routine and ad-hoc reports and analysis to leadership and Human Resources Business Partners on leaves of absence activities, trends, and other related issues.
  • Maintain current knowledge of and ensures compliance with all federal, state and local laws applicable to leaves of absence, including their interaction with ADA/ADAAA.
  • Maintain complete and accurate records of leave requests.
  • Maintain strict confidentiality in verbal and written communications.
  • Assist with and complete special projects on an as needed basis.
    Perform other duties as assigned.


LOA Advisor, Human Resources

Ulta Beauty
06.2023 - 05.2024
  • Responded to all associate and manager leave of absence and disability questions via phone and email
  • Acted as liaison between Human Resources, Field, DC, and Corporate Management and LOA vendor to provide additional information when necessary
  • Worked with leave of absence vendor to ensure accurate and timely processing and notification of leave of absence information
  • Partnered with Field, Corporate, and Distribution Center leaders to provide updates on leave of absence
  • Owned the return from leave process, ensuring that associates return to work when leave exhausts and initiates leave extensions when necessary
  • Coached Field, Corporate, and Distribution Center leaders on next steps in the leave of absence process
  • Responsible for all record-keeping in SuccessFactors/SAP/KRONOS/NavEx database for all leaves and accommodations including inactive status entries
  • Runs reports from different systems to ensure all leave of absences are accounted for and recorded accurately
  • Supports the LOA/ADA Compliance Managers with leave of absence details, correspondence to associates on a leave of absence, employment decisions, and reporting

Sr Disability Representative

Sedgwick
03.2021 - 05.2023
  • Analyzes, approves and authorizes assigned claims and determines benefits due pursuant to a disability plan
  • Reviews and analyzes complex medical information (i.e Diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by the disability plan
  • Utilizes the appropriate clinical resources in case assessment (i.e
  • Duration guidelines, in-house clinicians)
  • Communicates with the claimants providers to set expectations regarding return to work Determines benefits due, makes timely claims payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets
  • Medically manages disability claims ensuring compliance with duration control guidelines and plan provisions
  • Communicates clearly with claimant and client on all aspects of claims process either by phone and/or written correspondence
  • Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system
  • Coordinates investigative efforts ensuring appropriateness; provides thorough review of contested claims
  • Evaluates and arranges appropriate referral of claims to outside vendors or physician advisor reviews, surveillance, independent medical evaluation, functional capability evaluation, and/or related disability activities
  • Negotiates return to work with or without job accommodations via the claimants physician and employer
  • Refers cases as appropriate to team lead and clinical case management
  • Maintains professional client relationships
  • ADDITIONAL FUNCTIONS And RESPONSIBILITIES Performs other duties as assigned
  • Supports the organization's quality program(s) ADAA specialist handling primary the day-to-day responsibility of facilitating the implementation of the policies and procedures related to Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA)
  • Oversee and administer leave requests and accommodations requiring specialized attention, particularly those arising under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), state and local leave laws, and short-term or long-term disability plans

FC Associate

Amazon
09.2017 - 08.2020
  • Inventoried items on the shelf to ensure accurate stock levels were maintained.
  • Ensured that all products were properly labeled according to company standards.
  • Processed returns according to company policies and procedures.
  • Intake inventory, monitoring and maintaining a clean, safe, and secure environment. Visually inspect each item for damage prior to placing the item in bin, as well as ensuring item accuracy.
  • Exercised skills to help promote growth and team building within the work facility.
  • Assist in various departments labor sharing during peak performance needs

Assistant Manager

CW Price
07.2011 - 01.2013
  • Accomplishes department objectives by managing staff; planning and evaluating department activities
  • Maintains staff by recruiting, selecting, orienting, and training employees
  • Ensures a safe, secure, and legal work environment
  • Develops personal growth opportunities Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results
  • Coaches, counsels, and disciplines employees Develops, coordinates, and enforces systems, policies, procedures, and productivity standards
  • Establishes strategic goals by gathering pertinent business, financial, service, and operations information
  • Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes
  • Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
  • Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements
  • Contributes to team effort by accomplishing related results as needed.

Education

Bachelor Of Arts - Political Science

Roosevelt University
Chicago, IL
01-2026

Associate Of Science - Biology

Alabama A & M University
Normal, AL
05.2015

High School Diploma - undefined

Rich Central High School
Olympia Fields, IL
05.2010

Skills

  • General Office Skills
  • Workers Compensation
  • Case Management
  • Compensation
  • FMLA
  • HIPAA
  • Human resources
  • Workday
  • Conflict management
  • Multi-State claim management
  • Strong Ethics Skills
  • Strong Conflict Management
  • Administrative Experience
  • Management
  • Medical Records
  • Analysis skills

Certification

DePaul University Professional in Human Resources Certificate

National Career Readiness Certicate

Timeline

Specialist, Leaves and Accommodations

KeHE Distributors LLC
10.2024 - Current

LOA Advisor, Human Resources

Ulta Beauty
06.2023 - 05.2024

Sr Disability Representative

Sedgwick
03.2021 - 05.2023

FC Associate

Amazon
09.2017 - 08.2020

Assistant Manager

CW Price
07.2011 - 01.2013

Associate Of Science - Biology

Alabama A & M University

High School Diploma - undefined

Rich Central High School

Bachelor Of Arts - Political Science

Roosevelt University

Similar Profiles

CREATE PROFILE