Charmane Jenkins
Freeport,NY
Summary
Dedicated customer service professional with proven problem-solving abilities and strong communication skills. Focused on enhancing customer satisfaction through effective issue resolution and team collaboration.
Overview
22
22
years of professional experience
Work History
Service Center Support
Fedex Freight
Bethpage, New York
06.2004 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed returns through company systems.
- Collaborated with team members to enhance customer service practices.
- Educated customers about product features and promotions effectively.
- Maintained accurate records of customer interactions and transactions.
- Handled escalated issues by coordinating with management for solutions.
- Trained new staff on company procedures and customer service standards.
- Participated in team meetings to discuss service improvements and strategies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
Patient Coordinator
Great Expressions Dental Centers
West Hampstead, NY
02.2017 - 06.2017
- Coordinated patient appointments and managed scheduling for dental services.
- Assisted patients with insurance verification and financial arrangements.
- Communicated treatment plans effectively to patients during consultations.
- Maintained patient records accurately and ensured compliance with privacy regulations.
- Collaborated with dental staff to enhance patient care workflows.
- Responded to patient inquiries promptly, providing necessary information and support.
- Managed office supplies and equipment to ensure operational efficiency at the center.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Coordinated patient appointments and maintained appointment schedule.
- Pulled patient files and verified insurance before patient's appointment.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Created monthly reports detailing productivity levels of providers within the practice setting.
Seasonal Administrative
Fedex Ground
Tampa, FL
10.2016 - 12.2016
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Claims Support Representative
Blue Grace Logistics
Riverview, Florida
06.2015 - 09.2016
- Processed claims inquiries efficiently using customer service software.
- Assisted customers in understanding insurance policies and claims procedures.
- Collaborated with claims adjusters to resolve case discrepancies promptly.
- Maintained accurate records of claim status and customer interactions.
- Educated clients on documentation requirements for successful claim submissions.
- Handled escalated issues with professionalism and empathy, ensuring customer satisfaction.
- Updated internal databases with claim information and customer feedback regularly.
- Coordinated with external vendors to gather necessary documentation for claims processing.
- Analyzed complex data sets to identify trends in claim activity.
Education
High School Diploma -
Benjamin Cardozo
Bayside, NY06-1991
Skills
- Customer service
- Claims processing
- Patient coordination
- Order management
- Database management
- Customer relationship management
- Team collaboration
- Appointment scheduling
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Training and mentoring
- Excellent communication
- Team building
- Active listening
- Calm under pressure
- Problem resolution
- Multitasking
- [Type] Software Proficiency
Timeline
Patient Coordinator
Great Expressions Dental Centers
02.2017 - 06.2017
Seasonal Administrative
Fedex Ground
10.2016 - 12.2016
Claims Support Representative
Blue Grace Logistics
06.2015 - 09.2016
Service Center Support
Fedex Freight
06.2004 - Current
High School Diploma -
Benjamin Cardozo