CHARMANE OSBORNE
Willoughby,OHIO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Who believes strongly in good customer service delivery during patient registration. Has superior interpersonal and oral communication abilities. Has a Technical Certificate in Patient Access, CHAA Certification, and ten years of health care experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Revenue Cycle Access Specialist
University Hospitals
04.2024 - Current
- Daily greeting patients and registering them for their appointments Proactive communication with doctor’s secretaries and their Assistants to ensure x-ray orders are ready for next days' clinic
- Proficient with Microsoft Word - Excel- Access- PowerPoint - ADP & Kronos payroll systems
- EPIC superuser
- Training new employees to PAR role
- Register patients without appointments for walk-in injury clinic
- Service up to 40 - 90 patients per day
- Troubleshoot patient issues and schedule future appointments as needed
Patient Access Representative
University Hospitals
12.2021 - 04.2024
- Work with up to 12 Orthopedic Specialist Doctors daily greeting patients and registering them for their appointments Proactive communication with doctor’s secretaries and their Assistants to ensure x-ray orders are ready for next days' clinic
- Proficient with Microsoft Word - Excel- Access- PowerPoint - ADP & Kronos payroll systems
- EPIC superuser
- Training new employees to PAR role
- Register patients without appointments for walk-in injury clinic
- Service up to 90 - 150 patients per day
- Troubleshoot patient issues and schedule future appointments as needed
Hospital Staffing Coordinator
UH Ahuja Medical Center
09.2016 - 12.2018
- Responsible for maintaining the flow of eight (8) units within the hospital.
- Ensuring the inpatient and Emergency Department was staffed with the correct number of nurses, nursing assistants, and secretaries to cover the patient census
- Created PRN and Float Pool database, which identifies available staff to cover variable staffing needs.
- Prepared and maintained various reports, records, and documents regarding hospitals’ daily coverage.
- Collaborated with manager to determine department's short and long-term hiring needs.
Division Secretary/Scheduler
UH Ahuja Medical Center
11.2015 - 09.2016
- Prepared and maintained various reports, records, and documents regarding hospitals’ daily coverage.
- Responsible for inputting payroll on a bi-weekly basis for sixty-four (64) employees.
- Entered staff information for “payroll Monday” into Kronos using the exception log and daily staffing sheets, so Nurse Manager only needed to approve employee timecards.
- Trained new CTA/ secretaries to the secretary position. Working closely with the charge nurse to ensure patient beds are assigned quickly and accurately.
- Responsible for calling Dr.’s office for patient consults, admitting and discharging patients, breaking down and setting up patient charts, and orientation patients to their rooms.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing friendly assistance to colleagues in need of secretarial support.
AmeriCorps College Completion Coach
Ohio Association of Community Colleges (OACC)
06.2014 - 07.2015
- Grant funded program through OACC and Serve Ohio (Ohio Commission on Service and Volunteerism) host site located at Eastern Campus of Cuyahoga Community College.
- Provided in-depth, hands-on guidance and assistance to students needing extra support on their college completion path.
- Partnered with faculty and staff to arrange class visits and workshops during fall and spring semesters
- Assisted students in developing formal completion plan; worked to ensure students met their education goals; met with students individually and provided workshop opportunities; provided volunteer and volunteer leadership opportunities through service projects
Student Ambassador
Cuyahoga Community College
09.2013 - 06.2014
- Assisted new and returning students with class registration and financial aid applications; served as a point of contact for individuals needing help, worked in the counseling office answering phones, and assisted in preparing for new student orientations.
- Conducted new student orientations and assigned as a peer mentor for newly enrolled students resulting in a smoother transition
- Enhanced student life by advocating for better on-campus amenities in student government meetings.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
Executive Director
Beaverton Hills Assisted Living Facility
07.2010 - 07.2011
- Responsible for overseeing day-to-day management of entire community. Ensuring all departments were adequately staffed per resident ratio. Weekly meetings with department heads to discuss staffing, budgets, and other concerns.
- Improved resident and family satisfaction at its highest in 6 years.
- Received highest rating from Oregon’s Department of Health in 2010 inspection.
- Maintained average of 93% resident satisfaction rate for 11 consecutive months.
- Responsible for executing responsible leadership and driving residents in 12-passenger bus to various trips and excursions.
- Responsibilities included creating, posting, and updating 8-week schedules for memory care direct care staff (approx. 25 employees).
- Decreased staff turnover from 120% to 45% in one year.
- Developed indicators to monitor resident care levels.
- Maintained resident occupancy at 85%
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
Executive Director and Memory Care Administrator
Regency Park Assisted Living Facility & Memory Care Unit
08.2008 - 07.2010
- Responsible for overseeing the day-to-day management of the entire community. Ensuring all departments were adequately staffed per resident ratio. Weekly meetings with department heads to discuss staffing, budgets, and other concerns.
Improved resident and family satisfaction at its highest in 6 years. - Received the highest rating from Oregon’s Department of Health in our 2010 inspection.
- Maintained an average of 93% resident satisfaction rate for 11 consecutive months.
- Responsible for executing responsible leadership and driving residents in a 12-passenger bus to various trips and excursions.
- Responsibilities included creating, posting, and updating 8-week schedules for the memory care direct care staff (approx. 25 employees).
- Decreased staff turnover from 120% to 45% in one year.
- Developed indicators to monitor resident care levels.
- Maintained resident occupancy at 85%
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
Education
Bachelor of Administrative Studies - Organizational Leadership With Minor in Nonprofit
Cleveland State University
Cleveland, Ohio05-2025
Associate of Applied Business, Business Management - Small Business Management -
Cuyahoga Community College
Highland Hills, Ohio01.2015
Associate of Arts degree in Fashion Merchandising -
Virginia Marti, College of Fashion & Art
Lakewood, Ohio01.1994
Skills
- Demonstrated excellent customer service skills while managing incoming patient inquiries and requests
- Maintained a high level of confidentiality while working with sensitive patient information
- Gathering Information from Patients
- Problem-solving abilities
- Insurance verifying
- Patient Registration and Scheduling
- Time Management abilities
- Excellent Communication
- Proficient with Microsoft Word - Excel- Access- PowerPoint - Oracle, ADP & Kronos payroll systems
- EPIC Super-user
- Adept at answering multiline phones
Certification
- Certified Healthcare Access Assistant, 06/30/2026
- Public Management, Cleveland State University, 2021
- Certificate Training in Conflict Management, Kent State University & Global Issues Resources Center, 2012
Awards
- 2015 All-Ohio Community College Academic Team (Third Team)
- 2015 Cuyahoga Community College Student of the Year
- Phi Theta Kappa Honor Society – President (2013 - 2015, Vice- President 2012)
- Dean’s List Award – (Fall 2011 - 2013, Spring 2012 – 2015)
- Distinguished Leadership Certification – Cuyahoga Community College
Timeline
Revenue Cycle Access Specialist
University Hospitals
04.2024 - Current
Patient Access Representative
University Hospitals
12.2021 - 04.2024
Hospital Staffing Coordinator
UH Ahuja Medical Center
09.2016 - 12.2018
Division Secretary/Scheduler
UH Ahuja Medical Center
11.2015 - 09.2016
AmeriCorps College Completion Coach
Ohio Association of Community Colleges (OACC)
06.2014 - 07.2015
Student Ambassador
Cuyahoga Community College
09.2013 - 06.2014
Executive Director
Beaverton Hills Assisted Living Facility
07.2010 - 07.2011
Executive Director and Memory Care Administrator
Regency Park Assisted Living Facility & Memory Care Unit
08.2008 - 07.2010
Associate of Applied Business, Business Management - Small Business Management -
Cuyahoga Community College
Associate of Arts degree in Fashion Merchandising -
Virginia Marti, College of Fashion & Art
- Certified Healthcare Access Assistant, 06/30/2026
- Public Management, Cleveland State University, 2021
- Certificate Training in Conflict Management, Kent State University & Global Issues Resources Center, 2012
Bachelor of Administrative Studies - Organizational Leadership With Minor in Nonprofit
Cleveland State University
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