Charmane D. Ogawa
Human Resources Director
Philadelphia,PA
Summary
Accomplished Director of Human Resources with more than 20 years developing managers and supervisors through extensive training processes. Excellent knowledge of policy development and enforcement to protect and support both employers and employees. Dedicated and personable with extensive training in conflict-resolution techniques and positive work culture development.
Overview
22
22
years of professional experience
Work History
Managing Human Resources Director
Advantage Behavioral Health Network
07.2022 - Current
- Handled on-boarding process for newly hired employees and distributed all paperwork
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Addressed employee conflicts with appropriate urgency, following all corporate procedures
- Conducted exit interviews to better understand reasons why employees were separating from company
- Monitored and handled employee claims involving performance-based and harassment incidents
- Created and implemented forward-thinking initiatives to improve employee engagement
- Directed hiring and on-boarding programs for new employees
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency
- Developed succession plans and promotion paths for staff
- Fostered positive work environment through comprehensive employee relations program
Human Resources and Administration Manager
Women of Excellence
03.2018 - 12.2021
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Motivated employees through special events, incentive programs, and constructive feedback
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
Human Resources Director
Vision Quest
05.2016 - 12.2017
- Directed all phases of all employment related responsibilities (interviewing, hiring, benefits, administration)
- Facilitated all new-hire orientations at multiple sites
- Conducted employment verifications and investigations
- Managed the employee offer process
- Developed and enforced company policy and procedures relating to all phases of human resources activity
- Facilitated the criminal background check process for new hires
- Managed leave administration, vendors, disability programs and health benefits.
- Processed employee claims involving performance issues and harassment
- Created user-friendly employee handbook that was much easier to update and maintain than prior manual
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace
Human Resources Manager
Cintas Uniform Services
01.2014 - 05.2016
- Developed and facilitated all new-hire orientations
- Conducted employment verifications and investigations
- Developed and enforced company policy and procedures relating to all phases of human resources activity
- Managed employee rewards programs
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions
- Recruited top talent to maximize profitability
Marketing Manager
Nationwide Financial
2007 - 2014
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Partnered with creative to Improved website visibility through development and implementation of SEO strategies.
Paralegal
Citizens Bank
Philadelphia, PA
2001 - 2007
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Prepared legal briefs, motions, and pleadings.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
- Attended court hearings and depositions to take notes and document proceedings.
Education
Master of Science - Human Resources Management
Lincoln University
Philadelphia, PA2012
Bachelor of Science - Business Management
University of Phoenix
Philadelphia, PA2009
Associate of Applied Science - Paralegal Studies
Peirce College
Philadelphia, PA1990
Skills
- Organizational Development
- Performance Management and Succession Planning
- Employment Law
- Diversity, Inclusion and Belonging
- Training and Development
- Employee Retention
- Human Resources Policy Development
- HR Strategy
- Compensation and Benefits
- Investigative Oversight
- Workforce Trends and Analysis
- Staff Supervision
- Recruitment Strategies
- Exit Interviews
- Employee Orientation
- Employee Relations Oversight
- Compliance
Timeline
Managing Human Resources Director
Advantage Behavioral Health Network
07.2022 - Current
Human Resources and Administration Manager
Women of Excellence
03.2018 - 12.2021
Human Resources Director
Vision Quest
05.2016 - 12.2017
Human Resources Manager
Cintas Uniform Services
01.2014 - 05.2016
Paralegal
Citizens Bank
2001 - 2007
Master of Science - Human Resources Management
Lincoln University
Bachelor of Science - Business Management
University of Phoenix
Associate of Applied Science - Paralegal Studies
Peirce College
Marketing Manager
Nationwide Financial
2007 - 2014
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