Charmania Taylor
Lawrenceville,Georgia
Summary
Highly skilled administrative professional with over 20 years of office experience, seeking to utilize office and interpersonal communication skills for the betterment of a company. Adept to managing and maintaining an organized documentation system, working on-on-one with customers, and providing optimal front-end and back-end support Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Recruiting Admin Supervisor
Fastaff/US Nursing
09.2019 - 12.2023
- Responsible for overseeing administrative operations for the recruitment department managing approximately 35% less turnovers.
- Managed staff, maintain database for open orders, developed administrative policies and procedures, budgeting and managing financial resources
- Provided customer service and ensured compliance with applicable RN laws and state regulations
- Training on new databases, multi-tasking projects, created spreadsheets, managed daily reports, organized team events/lunches.
- Oversaw daily operations of departments, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Accounts Payable/Payroll/Collections
Fastaff/US Nursing
06.2018 - 08.2019
- Respond to 10-20 customer inquiries received by telephone
- Processed invoices, 50% Accounts Reconciliation, application and ensuring timely accurate payments to vendors, resolved payment problems to ensure appropriate changes are made
- Communicating with clients to maintain accurate records
- Refer unresolved customer grievances to designated escalated departments for further investigation
- Perform data entry accurately using Quickbooks and SAP.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
- Handled sensitive and confidential documents and information to maintain corporate reputation.
Membership Services Benefits
Apex Systems / Kaiser
01.2017 - 06.2017
- Processed over 50 customer payments request for benefits changes
- Solved customer problems with Kaiser policies and guidelines
- Handled routine customer service calls, updating customer information
- Worked with other functional groups to ensure customer satisfaction
- Technical Support, Billing and managing accounts.
- Expedited resolution of member issues by liaising with relevant departments within organization effectively.
- Managed membership database updates, ensuring accurate record-keeping and timely communications with members.
- Collaborated with team members to plan and execute successful events for both existing and prospective members.
Safety and Compliance Admin
Roadrunner Intermodal
02.2013 - 12.2016
- Developed procedures for perfect inspections and safety training such CPR
- Facilitates State and Federal DOT laws, rules, policy and procedures that require safety compliance
- Observe driver’s routes via XATA/AS400 and ensuring that company & owner operators use for correct miles
- Assisted in shipping and receiving, export (air, rail) monitored all tenders and recoveries
- Intermodal routes monitored company drivers’ GPS location, checked computers in trucks and input corrections thru E-logs.
- Reduced operational risks with proactive identification and mitigation of system vulnerabilities.
- Optimized system performance, implementing necessary software updates and security patches.
- Enhanced regulatory adherence by conducting thorough internal audits and risk assessments.
Executive Administrator
InHealth Systems
12.2006 - 10.2011
- Managed key executive office staff and prioritized workloads.
- Answered multi-lines calls and transferred to proper department or sales representative
- Scheduled meeting for specified rooms, Set up events and venues, made travels arrangements, Hotel/car reservations, Answered multi-lines and transferred to proper department or sales representative
- Greeted potential clients and customers, provide administrative support
- Assisted front desk receptionist (breaks)
- Prepared excel spreadsheets reports and prepared sales award ceremonies thru PowerPoint
- Assisted accounting with running reports using Sage software, data entry, purchasing, invoicing accounts, sort mail to be distributed
- FedEx package machine vendors, prepare and fax invoices, sort and file charts.
- Increased 30% efficiency within organization through regular review and improvement of administrative policies and procedures.
- Managed complex travel itineraries for executives to ensure seamless transportation logistics during business trips.
- Maintained professional work environment by overseeing office space planning, equipment procurement, and facility management.
- Safeguarded confidential information through implementation of strict document management protocols and secure filing systems.
- Reduced expenses for organization by negotiating vendor contracts and monitoring departmental budgets.
Education
Associate of Business Administration - Business Administration
Devry Institute
Online12.2012
Skills
- Advance Microsoft Word
- Excel
- PowerPoint
- Outlook
- Calendar management
- DocuSign
- Time/Project management
- Event planning
- Research
- PeopleSoft
- Budget/Expense report
- Billing
- Quickbooks
- Oracle
- Invoice process
- Credentialing
- XS400
- Adobe
- Workday (time process)
- ERP
- Smartsheet processing
- SharePoint
- Microsoft Teams
- Adelman (travel app)
- Quickbase
- Inventory
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
Certification
- HRCI certification
- Administrator certification
Degree End Date
2012-12-31
Degree Start Date
2010-01-01
Personal Information
Title: Administration, Associates Business Administration
Timeline
Recruiting Admin Supervisor
Fastaff/US Nursing
09.2019 - 12.2023
Accounts Payable/Payroll/Collections
Fastaff/US Nursing
06.2018 - 08.2019
Membership Services Benefits
Apex Systems / Kaiser
01.2017 - 06.2017
Safety and Compliance Admin
Roadrunner Intermodal
02.2013 - 12.2016
Executive Administrator
InHealth Systems
12.2006 - 10.2011
Associate of Business Administration - Business Administration
Devry Institute
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