Charmant Shawn Ollivierre
Clinical Program Manager And Transportation Director
Buda,Texas
Summary
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Talented at maintaining and developing effective relationships with staff, patients, and senior management. Excellent supervisory skills and performance working under pressure. Active Clinical Manager with over 9 years of experience managing staff members and services in a clinical setting. Compassionate and industrious with excellent interpersonal and organizational skills. Dedicated to adhering to quality standards for patients and staff. Talented at supervising, mentoring and preparing staff evaluations and administrative reports for facility personnel.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Mental Health Associate
San Marcos Treatment Center
San Marcos, TX
06.2012 - 12.2012
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Encouraged patients to discuss experiences in group and individual settings.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
Facility Administrative Officer
San Marcos Treatment Center
San Marcos, TX
12.2012 - 12.2013
- Notified police, fire department and emergency services of on-campus incidents.
- Monitored security, fire and [Type] alarms via centralized electronic interface.
- Documented safety and security incidents using preset guidelines and methods.
- Supervised other campus security personnel and provided procedural and situational guidance.
- Utilized radio, telephone and [Type] communications equipment to contact other on-campus personnel and external authorities.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Obtained CPR, First Aid and [Type] certifications in preparation for on-campus emergencies.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Organized and facilitated [Number] department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Assistant Manager
San Marcos Treatment Center
San Marcos, TX
01.2014 - 09.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
- Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
- Assisted patients with basic care needs.
- Conducted client rounds every 15 minutes to check on residents.
- Prepared and submitted daily progress reports to management.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Actively listened to patients' requests, confirming full understanding before addressing concerns.
- Facilitated on-site activities, support groups and outings for Patients.
Clinical Program Manager & Transportation Director
San Marcos Treatment Center
San Marcos, TX
08.2012 - Current
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Facilitate hiring of qualified ROC personnel by interview applicants and making recommendations for employment.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Implement new policies and educate staff on changes.
- Regularly evaluated employee performance and provided feedback.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Created work schedules for [Number] employees and oversaw functioning of billing department.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Developed and implemented initial and refresher safety training programs for department employees with focus on OSHA requirements.
- Hired and promoted [Number] personnel within transportation department to maintain adequate coverage and top talent.
- Planned, scheduled and assigned [Number] driver routes and workloads.
- Created and managed budget for transportation department to cover expenses related to equipment, maintenance, personnel and vehicles.
- Investigated and reported accidents involving transportation vehicles and coordinated accident claims with law enforcement and public transportation bureaus.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Tracked production and quality control systems to proactively identify deficiencies.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Recognized, documented and advised on removal of hazards.
- Verified monthly practice of fire drills for every work shift.
- Wrote, coordinated and delivered mass educational briefings focused on occupational accident trends and prevention.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
- Provided assistance in managing health and safety programs aligned with industry standards.
- Streamlined and directed occupational safety trend and current hazards analyses.
- Developed safety policies and procedures to be used at medical facilities.
- Identified and eliminated potential safety code deficits and addressed adequacy of fire exits, stairways, aisle spaces and sprinkler systems through annual inspections.
- Reduced safety incidents by [Number]% by training and teaching risk management techniques, hazard identification, quality checks and documentation.
- Developed safety training procedures and authored manuals for distribution to staff members.
Education
Associate of Science - Computer Science And Programming
Colby Community College
Colby, KS 08.2008 - 05.2010
Bachelor of Applied Arts And Science - Workforce And Leadership Management
Texas State University
San Marcos, TX 07.2010 - 12.2012
Bachelor of Science - Occupational Safety And Health
Columbia Southern University
Orange Beach, AL 12.2018 - 12.2020
Skills
Operations management
Timeline
Bachelor of Science - Occupational Safety And Health
Columbia Southern University
12.2018 - 12.2020
Assistant Manager
San Marcos Treatment Center
01.2014 - 09.2014
Facility Administrative Officer
San Marcos Treatment Center
12.2012 - 12.2013
Clinical Program Manager & Transportation Director
San Marcos Treatment Center
08.2012 - Current
Mental Health Associate
San Marcos Treatment Center
06.2012 - 12.2012
Bachelor of Applied Arts And Science - Workforce And Leadership Management
Texas State University
07.2010 - 12.2012
Associate of Science - Computer Science And Programming
Colby Community College
08.2008 - 05.2010
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