Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charmayne Brock

St Louis,MO

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Willingness to take on added responsibilities to meet team goals.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Meramec Dermatology
07.2024 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Fraud Operations Specialist

Citibank, NA
04.2023 - 12.2023
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Consistently achieved individual and team performance goals
  • Respond to inbound inquiries of potential fraud on existing accounts while completing tasks in a timely manner under high call volume conditions

Enrollment Advisor

Automated Health Systems Inc.
11.2022 - 03.2023
  • Finalized and processed enrollment applications.
  • Maintained confidentiality of consumers finances, records and health statuses
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Gathered, organized and input information into digital database.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Assisted clients with completion of applications and paperwork.

Customer Service Representative

CarShield
07.2017 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new personnel regarding company operations, policies and services.
  • Updated account information to maintain customer records.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Posted payments to accounts and maintained records.
  • Followed up with customers on unresolved issues.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.

Crew Member

McDonald's
07.2017 - 07.2019
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Accurately operated cash register to process customer payments.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Sales Associate

Journeys Shoes
11.2016 - 05.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Licensed Esthetician - Esthetics

Crave Beauty Academy
Des Peres, MO
02.2019

Skills

  • Credit Card Fraud
  • Active Listening
  • Microsoft Dynamics
  • Strong Analytical and Problem-Solving Skills
  • Time Management
  • Critical Thinking
  • Call Center Operations
  • Customer Relations
  • Conflict Resolution
  • Office administration

Certification

  • Licensed Esthetician- 2023

Timeline

Administrative Assistant

Meramec Dermatology
07.2024 - Current

Fraud Operations Specialist

Citibank, NA
04.2023 - 12.2023

Enrollment Advisor

Automated Health Systems Inc.
11.2022 - 03.2023

Customer Service Representative

CarShield
07.2017 - 03.2022

Crew Member

McDonald's
07.2017 - 07.2019

Sales Associate

Journeys Shoes
11.2016 - 05.2017

Licensed Esthetician - Esthetics

Crave Beauty Academy

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Charmayne Brock