Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Charmayne Charles

Cibolo

Summary

Bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Truck Unloader

FedEx
09.2023 - 03.2024
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.

Customer Service Associate

Lowes
03.2020 - 02.2023
  • worked in outside lawn and garden
  • watered plants

Repack

Caterpillar
11.2019 - 08.2020
  • Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.
  • Months of experience operating power equipment such as lifts, order pickers, and similar equipment
  • Effectively operated pallet jacks and equipment to receive and transport items from various warehouse locations.

Pod /Aob Document Support

KCI
01.2017 - 11.2019
  • Return of POHD/AOB documents for VACs shipped by the Field Distribution Centers to home patients via FedEx
  • Coordinates with both internal and external customers for document return
  • Interacts with patients, home health agencies, and doctors\\' offices to obtain information needed and return of POHD/AOB via incoming calls to the department hunt group, outgoing calls and written correspondence

Assistant Manager

Midtex Oil
01.2010 - 01.2017
  •  Keep the employees motivated, resolve conflicts and make hard decisions for the employees. A successful manager is a good leader. I have to create schedules, order supplies, write reports, prepare store for inventory and audits.
  • I interact with customers is crucial for repeat business, employee morale and the health of the company. Great customer service skills will help managers solve issues before they become problems, and help create customer loyalty.

PL Customer Service Rep

Nationwide/ Titan Insurance
01.2008 - 01.2010
  • I seamlessly handle a high volume of inbound calls regarding our insurance products and services. Truly listen to our customers. Connect with them to understand their needs, provide the best product and service recommendation and resolve any issues they express
  • Correspond with and respond to inquiries from sales representatives, insureds, and other sources regarding ratings, premiums, billing problems and cancellations and to obtain and verify payments
  • Able to work independently and utilize all available resources to research and find alternatives and solutions for our members
  • Met all customer call guidelines including service levels, handle time and productivity.

Merchant Disputes/ Chargeback Advisor

J P Morgan Chase
01.2005 - 01.2007
  • Research and resolve call center referrals and written merchant disputes on behalf of Chase Credit Card customers.Handle incoming customer calls that involve probing the customer to better understand the dispute and determine the appropriate course of action.Interact with customers and merchants to ensure the most appropriate, timely, and equitable resolution for the customer.
  • Interpret and apply MasterCard and Visa regulations for all dispute situations.Customize letters of response to customers when needed.

Education

High School Diploma - undefined

Samuel Clemens High School
Schertz, TX
1999

Skills

  • Negotiation expert
  • Adherence to high customer service standards
  • Customer-focused
  • Microsoft Outlook, Word and Excel
  • Exceptional telephone etiquette
  • Exceptional interpersonal communication
  • Skilled trainer

Software

  • AS400
  • Lotus Notes
  • Hero
  • Viper J
  • Claim Fax Form
  • Filenet P8
  • Cisco Finesse
  • Microsoft, word, excel, powerpoint, outlook
  • Genesis

Certification

TABC CERTIFICATE

Timeline

Truck Unloader

FedEx
09.2023 - 03.2024

Customer Service Associate

Lowes
03.2020 - 02.2023

Repack

Caterpillar
11.2019 - 08.2020

Pod /Aob Document Support

KCI
01.2017 - 11.2019

Assistant Manager

Midtex Oil
01.2010 - 01.2017

PL Customer Service Rep

Nationwide/ Titan Insurance
01.2008 - 01.2010

Merchant Disputes/ Chargeback Advisor

J P Morgan Chase
01.2005 - 01.2007

High School Diploma - undefined

Samuel Clemens High School

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Charmayne Charles