Charmayne Houston
Portland,OR
Summary
Dynamic Case Manager with extensive experience at Central City Concern and some of Portland, Oregon's homeless shelters, excelling in crisis intervention and needs assessment. Proven ability to enhance client support through effective communication and collaboration. Skilled in case documentation and compliance. A critical thinker and great at problem solving. Excellent oral and written communication skills. Well-versed in working with our individuals experiencing homelessness, who also have mental health challenges, as well as those with addiction struggles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager Supportive Housing
Central City Concern
Portland, OR
12.2024 - Current
- Facilitated interdisciplinary team meetings to evaluate treatment options for clients.
- Conducted initial assessments to determine eligibility for programs and services.
- Provided crisis intervention support in emergency situations to ensure client safety.
- Established service plans based on comprehensive needs assessments and monitored progress.
- Counseled clients on community resources to enhance support and meet individual needs.
- Maintained accurate case records and documentation in compliance with agency guidelines.
- Organized group activities to promote socialization among clients and foster connections.
- Participated in regular training sessions to improve team effectiveness and service delivery.
Site Aide
Salvation Army
Portland, OR
08.2023 - 03.2024
- Compiled reports summarizing data collected during daily operations.
- Fostered positive relationships with customers, vendors, contractors, and staff members.
- Supported special projects related to facility maintenance as needed.
- Greeted visitors and provided directions to requested areas.
- Resolved conflicts between customers and other parties professionally.
- Ensured compliance with all relevant health and safety regulations.
- Performed custodial tasks including sweeping, mopping, dusting, and vacuuming.
- Organized storage areas to maximize space efficiency.
Resident Assistant (RA)
Transition Projects
Portland, Oregon
04.2020 - 07.2023
- Promoted diversity through informative bulletin boards and special events addressing relevant issues.
- Conducted routine inspections to ensure compliance with Shelter rules and policies.
- Served as an information source for residents about shelter services.
- Supervised dormitory living, ensuring adherence to established rules.
- Enforced compliance with Shelter rules to maintain Resident safety.
- Facilitated conflict resolution between residents, enhancing community respect.
- Worked with housing staff on logistics of resident move-ins and move-outs.
- Reported maintenance issues in communal areas to preserve living conditions.
Office Assistant II
Multnomah County Health Department
Portland, Oregon
03.2011 - 05.2022
- Maintained organized filing system for paper documents and electronic files.
- Greeted visitors professionally, assessing needs and directing to appropriate personnel.
- Managed office operations, including scheduling appointments and preparing reports.
- Answered incoming calls, directing callers to relevant departments efficiently.
- Provided comprehensive administrative support, including document management and supply orders.
- Tracked office supply inventory, ensuring adequate stock levels at all times.
- Coordinated meetings, prepared agendas, and transcribed minutes accurately.
- Facilitated internal communication by distributing memos and announcements effectively.
Education
GED -
Hilcrest School For Girls
Salem, OR06-1985
Skills
- Case documentation and reporting
- Needs assessment and compliance
- Crisis intervention and resolution
- Community resource expertise
- Effective communication and organization
- Problem solving and collaboration
- Teamwork participation
- Epic, Excel, Apricot, HIPAA management
- Computer skills and customer service
- Patient monitoring and support
- Front desk operations and multiline phones
- Laundry and warehouse experience
- Driving and cooking skills
- Assembly and clerical tasks
- Packing expertise
Certification
- First CPR Aid Certification/CPR March 2024 to March 2026
- Driver's License #4603080
Affiliations
- I am out in my community meeting new people all of the time, I love trying new things, new recipes, different parks and enjoy time with my puppy.
- I am always willing to help if someone is in trouble or having a hard time. I love and enjoy the work that I do it can be challenging but I am up for any challenge. i believe I was born to do exactly what I am doing in my life it is more then just a job for me its my passion people have helped me in my past now I can give back this is how I look at my life.
Timeline
Case Manager Supportive Housing
Central City Concern
12.2024 - Current
Site Aide
Salvation Army
08.2023 - 03.2024
Resident Assistant (RA)
Transition Projects
04.2020 - 07.2023
Office Assistant II
Multnomah County Health Department
03.2011 - 05.2022
GED -
Hilcrest School For Girls
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