CHARMAYNE LUCKEY
BONITA SPRINGS
Summary
- Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
32
32
years of professional experience
Work History
Account Manager
Copy Lady
12.2019 - 04.2020
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Liaised with marketing and sales teams to develop targeted campaigns.
Business Development Manager
Allstate Insurance - Mike Arcentales Agency
08.2014 - 08.2015
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Kept meticulous client notes and updated account information in company databases.
- Compiled product and customer data to generate informed profit projections.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Senior Loan Consultant
Washington Mutual Bank
09.1993 - 09.2003
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Examined customer loan applications for loan approvals and denials.
- Utilized risk management strategies to attain high loan approval rates.
- Advised clients on mortgage, education and personal loans.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Developed and implemented marketing campaigns to attract new customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Senior Account Representative
Omni Business Systems (now Called IKON)
09.1988 - 09.1993
- Met or exceeded sales quotas on consistent basis.
- Identified and qualified accounts to assess revenue potential.
- Established and maintained business relationships with CEOs, Finance VPs and other senior leaders.
- Grew book of business 50% by developing creative and successful strategies to enhance sales and promote services.
- Achieved over $75,000 in quarterly sales by establishing partnerships with clients across Naples, FL.
Education
Associate of Arts - Business Administration And Management
Florida SouthWestern State College
Fort Myers, FLSkills
- Strong Lead Development Skills
- Prospecting and Cold Calling
- Business Negotiation
- CRM Software
Animal Rights Activist
Member of various Animal Rights Organizations, including, but not limited to: PETA (People for the ethical treatment of animals),
Humane Society (U.S. & HS International), Peaceful Valley Donkey Rescue, Smiling Dogs Rescue, ALDF (Animal legal defense fund),
The Nature Conservancy, Conservancy of Southwest Florida
Timeline
Account Manager
Copy Lady
12.2019 - 04.2020
Business Development Manager
Allstate Insurance - Mike Arcentales Agency
08.2014 - 08.2015
Senior Loan Consultant
Washington Mutual Bank
09.1993 - 09.2003
Senior Account Representative
Omni Business Systems (now Called IKON)
09.1988 - 09.1993
Associate of Arts - Business Administration And Management
Florida SouthWestern State College
Similar Profiles
CHARMAYNE LUCKEYCHARMAYNE LUCKEY
Sales /Customer Sales Support Representative at Copy LadySales /Customer Sales Support Representative at Copy Lady
Brianna ForbesBrianna Forbes
Customer Service at Gordon's Copy PrintCustomer Service at Gordon's Copy Print
Dale KleinDale Klein
Service Manager at Pro CopyService Manager at Pro Copy
Cristopher Martinez BadilloCristopher Martinez Badillo
Reading Teacher at The School District of Lee CountyReading Teacher at The School District of Lee County
Abby MckinleyAbby Mckinley
Nurse at Vi at Bentley VillageNurse at Vi at Bentley Village