Charmayne Phillips
Arlington,TX
Summary
Highly knowledgeable Job Title with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Overview
14
14
years of professional experience
Work History
Medical Registrar
Parallon HCA
10.2021 - Current
- Spearheaded quality improvement initiatives within the clinical setting, leading to enhanced patient satisfaction scores.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Managed challenging cases effectively by collaborating closely with colleagues and utilizing available resources for additional guidance when needed.
- Contributed to ongoing professional development by attending relevant conferences, seminars, and workshops.
- Developed a reputation as a reliable and knowledgeable resource for colleagues, resulting in increased collaboration within the medical team.
- Demonstrated exceptional problem-solving skills when faced with complex medical issues which required creative approaches or unorthodox interventions.
Customer Care Representative
GM Financial
08.2018 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Health Concierge
Aetna
06.2014 - 03.2017
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Contributed to a welcoming environment by greeting patients upon arrival and addressing any immediate needs or concerns.
- Collaborated with healthcare providers to ensure timely delivery of services, enhancing patient outcomes.
- Resolved conflicts and addressed concerns promptly, fostering a positive environment for patients and staff alike.
- Partnered with external agencies or organizations when necessary, coordinating additional support services for patients.
- Assisted patients in navigating complex insurance processes, alleviating stress and promoting financial wellbeing.
- Educated patients on available resources and programs, empowering them to make informed decisions about their health.
- Facilitated communication between patients and medical professionals, ensuring clarity and understanding for all parties involved.
Data Entry Clerk Team Lead
University Of Texas At Arlington
05.2010 - 06.2014
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
Education
Medical Billing And Coding -
DeVry University
Downers Grove, ILDiploma -
Stroman High School
Victoria, TX05.1997
Skills
- Teamwork and Cooperation
- Teaching and mentoring abilities
- Self-motivation and discipline
- Professionalism and Integrity
- Adaptable to change
- Medical insurance
- Data Entry
- Strong Decision-Making Abilities
- Payment Processing
- Patient records
- Ethical patient care
- Healthcare informatics understanding
- Records Management
- Enrollment Management
- Transfer credit evaluation
Timeline
Medical Registrar
Parallon HCA
10.2021 - Current
Customer Care Representative
GM Financial
08.2018 - 06.2020
Health Concierge
Aetna
06.2014 - 03.2017
Data Entry Clerk Team Lead
University Of Texas At Arlington
05.2010 - 06.2014
Medical Billing And Coding -
DeVry University
Diploma -
Stroman High School
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