Charmayne Reeves
Administrative Assistant
Lancaster,TX
Summary
Capable patient and clients representative dedicated to providing superior support for patients and clients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Supervisor Access Services
Baylor Scott And White Medical Center
Waxahachie, TX
03.2022 - 06.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Clinical Services Administrative Assistant
Baylor Scott And White Medical Center
Waxahachie, TX
03.2021 - 03.2022
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Advised office manager of problems and concerns and assisted with problem-solving.
- Collected payments and entered charges into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Prepared and maintained accurate digital health records for patients.
- Developed and managed accurate and confidential patient records.
- Conducted insurance verification and preauthorizations and managed patient charts.
Access Services Representative 1
Baylor Scott & White Health
DALLAS, TX
07.2018 - 03.2021
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
Physician Office Representative
Baylor Scott And White Family Medical Center
Grand Prairie, TX
12.2017 - 07.2018
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
Education
Bachelor of Arts - Business Administration And Management
Paul Quinn College
Dallas, TX 08.2004 - 12.2006
Bachelor of Science - Biology
Langston University
Langston, OK 08.2000 - 12.2002
High School Diploma -
David W Carter High School
Dallas, TX 08.1997 - 05.2000
Skills
Insurance billing
Till counting
Statistical Data Management
Paging Systems
Money handling abilities
EPIC System
Excel Spreadsheet
AllScripts system
Timeline
Supervisor Access Services
Baylor Scott And White Medical Center
03.2022 - 06.2022
Clinical Services Administrative Assistant
Baylor Scott And White Medical Center
03.2021 - 03.2022
Access Services Representative 1
Baylor Scott & White Health
07.2018 - 03.2021
Physician Office Representative
Baylor Scott And White Family Medical Center
12.2017 - 07.2018
Bachelor of Arts - Business Administration And Management
Paul Quinn College
08.2004 - 12.2006
Bachelor of Science - Biology
Langston University
08.2000 - 12.2002
High School Diploma -
David W Carter High School
08.1997 - 05.2000