Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charmayne Robertson

Albuquerque,NM

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating positive customer experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Accenture
12.2024 - 04.2025
  • Responded to customer requests for state assistance like Medicaid & SNAP benefits.
  • Assisted with applications and providing information about cases.
  • Trained staff on operating procedures and company services.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Customer Service Representative

Social Security Administration
04.2024 - 09.2024
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent customer service skills, both verbal and written, in order to interact with customers.
  • Developed strong customer relationships through effective communication.
  • Adhered to company policies and procedures while providing superior service.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.

Medication & Patient Care Tech

Amaran Senior Living
07.2021 - 04.2024
  • Correctly administered medications to patients in accordance with facility protocols.
  • Prepared and dispensed medications as prescribed by physicians, accurately and in a timely manner.
  • Utilized interpersonal communication skills when interacting with patients, families, visitors and staff members and doctors.
  • Followed standards of hygiene, safety, and infection control when handling and disposing of medications.
  • Demonstrated knowledge of medical terminology, pharmaceutical calculations, and safety protocols when administering medications.
  • Checked vital signs and recorded intake information to monitor patient stability.
  • Recorded height and weight of patients.
  • Measured and recorded food and liquid intake and urinary and fecal output.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.

Medication Technician

Camino Retirement Homes
11.2019 - 06.2021
  • Managed multiple tasks while maintaining attention to detail and accuracy.
  • Followed standards of hygiene, safety, and infection control and handling and disposing of medications.
  • Responded promptly to requests from nurses, or other healthcare personnel for assistance with medications and equipment needs.
  • Checked vital signs and recorded intake information to monitor patient stability.

Elderly Caregiver & Med Technician

Beehive Memory Care
08.2017 - 10.2019
  • Provided compassionate care to elderly patients in a home setting, ensuring their comfort and safety.
  • Administered medications on time and accurately according to doctor's orders.
  • Helped with bathing and dressing to support resident personal care needs.
  • Lifted and transported residents into and out of beds, chairs and bathtubs.
  • Provided emotional support to seniors during times of stress or illness.
  • Monitored vital signs of elderly clients and reported any changes to supervisor or physicians.
  • Utilized problem-solving techniques to resolve challenging behaviors of seniors.

Dietary Aide

La Vida Llena Retirement
12.2015 - 07.2017
  • Delivered dishes and meal trays to patient rooms during scheduled times.
  • Provided excellent customer service to residents, staff and families.
  • Assisted with preparing and serving meals according to dietary requirements and regulations.
  • Prepared trays for special diets according to physician's instructions.
  • Adhered to food safety and infection control regulations by cleaning and sanitizing equipment.
  • Assisted in developing mealtime schedules for patients with various dietary restrictions and nutritional needs.

Housekeeper & Waitress

Holiday Inn
06.2014 - 12.2015
  • Dust-mopped, vacuumed and bugged floors to maintain a clean and safe environment.
  • Cleaned and restocked restroom areas with towels and toiletries.
  • Demonstrated ability to clean and organize multiple rooms efficiently and effectively.
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Took orders and put orders into the register and served in a timely manner.
  • Developed strong working relationships with customers and staff.

Medical Records File Clerk

Indian Health Services
06.2014 - 12.2015
  • Verified Accuracy of patient information on all documents before filing them away.
  • Filed paper medical records in an organized, alphabetical order.
  • Provided support to department personnel as needed during peak times of activity.
  • Retrieved requested files for physicians and staff members quickly and efficiently.

Education

High School Diploma -

Crownpoint High School
Crownpoint, NM
05.2011

Skills

  • Customer Service
  • Communication
  • Organizational Skills
  • Multitasking
  • Microsoft Word
  • Outlook
  • Teams
  • Records Updating
  • Appointment Scheduling
  • Scheduling

Certification

Medication Technician

Timeline

Customer Service Representative

Accenture
12.2024 - 04.2025

Customer Service Representative

Social Security Administration
04.2024 - 09.2024

Medication & Patient Care Tech

Amaran Senior Living
07.2021 - 04.2024

Medication Technician

Camino Retirement Homes
11.2019 - 06.2021

Elderly Caregiver & Med Technician

Beehive Memory Care
08.2017 - 10.2019

Dietary Aide

La Vida Llena Retirement
12.2015 - 07.2017

Housekeeper & Waitress

Holiday Inn
06.2014 - 12.2015

Medical Records File Clerk

Indian Health Services
06.2014 - 12.2015

High School Diploma -

Crownpoint High School

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