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Charmean McNeil
Customer Service Representative
Memphis,TN
Summary
Proven to excel in fast-paced environments, I significantly contributed to the success of Federal Express by consistently meeting daily production targets. Skilled in assembly techniques and fostering team collaboration, I enhanced productivity and safety. My strong work ethic and ability to quickly adapt to new procedures underscore my dedication to efficiency and quality service.
Overview
10
10
years of professional experience
Work History
Assembly Line Production Worker
Federal Express
08.2023 - 08.2024
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
Front Desk Receptionist
Quality Inn Hotel
11.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Agent
Hilton Hotels Corporation
04.2018 - 06.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Customer Service Professional
Huddle House Restaurant
02.2015 - 03.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science - Criminal Science
Strayer University
Memphis, TN03-2026
Skills
- Assembly techniques
- Assembly and production
- Production lines
- Assembly instructions
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Building my own brand to become a successful Entrepreneur
By studying past and present entrepreneurs, following the guidelines and structures they have set forth for those aspiring to follow and achieve greatness. Promoting and crating my ability to be as great as many other business owners before me. Also, while setting aside financial safety and security to support and grow my brand for its upcoming success.
Software
Microsoft excel
Microsoft powerpoint
Microsoft access
Interests
Learning new software
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceWork from home optionTimeline
Assembly Line Production Worker
Federal Express
08.2023 - 08.2024
Front Desk Receptionist
Quality Inn Hotel
11.2022 - 02.2023
Front Desk Agent
Hilton Hotels Corporation
04.2018 - 06.2022
Customer Service Professional
Huddle House Restaurant
02.2015 - 03.2018
Bachelor of Science - Criminal Science
Strayer University
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