Charmeece Morales
Springhill,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Educator/ Medical Assistant
BioSpine
04.2023 - 08.2024
- Utilized multimedia tools such as videos and pamphlets to educate patients on procedures effectively.
- Documented patient intake information ( Blood Pressure, Height ,Weight, Pulse ,Respiration, and Body Mass Index in Epic system.
- Maintained and cleaned exam rooms
- Oversaw supply inventory and restocked supplies
- Triaged patient calls and scheduled daily urgent add ons
Life Insurance Agent
Primerica
03.2021 - 04.2023
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Front Desk Receptionist/Scheduling Coordinator
Premiere Gastroenterology
02.2019 - 02.2021
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments in office and hospital accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled authorizations for office visits and hospital surgeries.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Medical Records Specialist
Primary Care Stonybrook
08.2017 - 10.2018
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Followed HIPAA guidelines to maintain confidentiality of patient medical records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Front Desk Receptionist/Medical Records Specialist
Northwell Health System
12.2013 - 08.2017
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
Certified Nursing Assistant
Northwell Health System
02.2007 - 12.2013
- Checked patient vitals such as temperature, blood pressure, and weight.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
BBA - Business Administration And Management
Briarcliffe College
Bethpage, NY09.2013
Skills
Multitasking Abilities
Active Listening
Organizational Skills
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Certification
- Basic Life Support Certification (BLS)
Timeline
Patient Educator/ Medical Assistant
BioSpine
04.2023 - 08.2024
Life Insurance Agent
Primerica
03.2021 - 04.2023
Front Desk Receptionist/Scheduling Coordinator
Premiere Gastroenterology
02.2019 - 02.2021
Medical Records Specialist
Primary Care Stonybrook
08.2017 - 10.2018
Front Desk Receptionist/Medical Records Specialist
Northwell Health System
12.2013 - 08.2017
Certified Nursing Assistant
Northwell Health System
02.2007 - 12.2013
BBA - Business Administration And Management
Briarcliffe College
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