Charmeka Rose
ACWORTH
Summary
Healthcare professional with expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service.
Overview
10
10
years of professional experience
Work History
Care Coordinator
Grady Memorial Hospital
04.2025 - Current
- Support care management in coordinating care, planning discharges, and managing care transitions.
- Manage transportation arrangements alongside outpatient appointment scheduling.
- Participate in daily care coordination meetings
Patient Care Technician
Piedmont Hospital
11.2024 - 06.2025
- Assisted with patient hygiene, mobility, and daily living activities to enhance overall comfort.
- Monitored vital signs and reported changes in patient conditions to nursing staff promptly.
- Provided emotional support to patients and families, fostering a compassionate care environment.
- Maintained cleanliness and safety of patient care areas, adhering to infection control protocols.
- Documented patient information accurately in electronic health records for streamlined communication.
Front Office Coordinator
Wellstar Family Medicine
07.2024 - 01.2025
- Coordinated front office operations, ensuring efficient scheduling and appointment management.
- Managed incoming communications, directing inquiries to appropriate departments for timely resolution.
- Assisted in onboarding new staff by preparing necessary documentation and facilitating orientation sessions.
- Maintained accurate records of client interactions, enhancing data retrieval for follow-up actions.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
Certified Nursing Assistant
Laconia Nursing Home
10.2023 - 07.2024
- Provided compassionate patient care, ensuring comfort and safety in daily activities.
- Assisted nursing staff with vital sign monitoring and documentation accuracy.
- Collaborated with interdisciplinary teams to enhance patient care plans and outcomes.
- Educated patients and families on health management and post-discharge instructions.
Patient Care Technician
BronxCare Health System
09.2023 - 07.2024
- Work directly with NICU nurses to provide exceptional care to patients.
- Responsible for setting up rooms and assisting with admission of babies assist and responding to all codes •
- Training of new PCT staff
- Conduct all hearing screening upon discharge
Scheduling Coordinator
Option Care Home Infusion
10.2022 - 01.2024
- Coordinate, monitor and schedule patient care all across all clinical area.
- Contact patients and clinicians to schedule and confirm deliveries and nursing visits
- Interpreting physicians orders and scheduling according to orders
- Facilitates patient complaints or issues to appropriate department
Senior Client Service Manager
Bayada Home Health
01.2020 - 09.2022
- Conduct field employee interviews and participate in orientation and on-boarding of new hires
- Effectively schedule staff, coordinate client's services, and manage caseloads.
- Collect and send all the finance office all information required for billing including weekly payroll Provide supervision and support to employees.
- Complete home assessment visits with RN
- Complete all vital signs
- Assist with care plans
Customer Service Representative
Navient
08.2015 - 10.2018
- Resolved customer inquiries through effective communication and active listening techniques.
- Managed customer accounts, ensuring accuracy and timely updates of information.
- Trained new team members on company policies and customer service standards.
- Developed solutions for complex customer issues, enhancing overall satisfaction rates.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH06-2027
Associate of Science - Applied Science
Mandl College of Allied Health
New York 07-2015
Skills
- Case management
- Documentation
- Patient education
- Medical terminology understanding
- Healthcare operations
- Scheduling
- Care planning
- Quality assurance
- Organizational standards
- Time management
- Problem-solving
- HIPAA compliance
- Patient assessment
- Discharge planning
Timeline
Care Coordinator
Grady Memorial Hospital
04.2025 - Current
Patient Care Technician
Piedmont Hospital
11.2024 - 06.2025
Front Office Coordinator
Wellstar Family Medicine
07.2024 - 01.2025
Certified Nursing Assistant
Laconia Nursing Home
10.2023 - 07.2024
Patient Care Technician
BronxCare Health System
09.2023 - 07.2024
Scheduling Coordinator
Option Care Home Infusion
10.2022 - 01.2024
Senior Client Service Manager
Bayada Home Health
01.2020 - 09.2022
Customer Service Representative
Navient
08.2015 - 10.2018
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associate of Science - Applied Science
Mandl College of Allied Health
Similar Profiles
Ashley HerreraAshley Herrera
Phlebotomist at Grady Memorial HospitalPhlebotomist at Grady Memorial Hospital
ALINE MACUMUALINE MACUMU
Endoscopy Technician at Grady Memorial Hospital( Endoscopy Lab)Endoscopy Technician at Grady Memorial Hospital( Endoscopy Lab)
Rajesh BasnandanRajesh Basnandan
NA at Grady Memorial HospitalNA at Grady Memorial Hospital
Nicholas YothbounphengNicholas Yothbounpheng
Security Forces at United States Air Force ReserveSecurity Forces at United States Air Force Reserve
Ali GillamAli Gillam
Disney College Program Intern at Walt Disney World ResortDisney College Program Intern at Walt Disney World Resort