Charmel Smith
Fenton,MO
Summary
I'm a highly motivated manager with a keen ability to learn new tasks in a fast-paced environment. While working hard I have a long history track of taking care of my employees, improving customer relationships and strengthening operational efficiency.
Overview
21
21
years of professional experience
Work History
ASSISTANT MANAGER
FF&G
12.2021 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Maintained agile direction of ongoing policy changes during rapidly shifting COVID-19 surges and instances of localized community spread
ASSISTANT MANAGER
Banducci Enterprise
07.2020 - 12.2021
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Planned team-building exercises to increase employee performance and job satisfaction
General Manager
McDonalds
05.2003 - 06.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- While working hard I have a long history track of taking care of my employees, improving customer relationships and strengthening operational efficiency
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Education
Certification -
HAMBURGER UNIVERSITY
01.2009
High School -
SOUTHWEST HIGH SCHOOL
01.1993
Skills
- Safety
- Cash Handling
- Control Labor
- Food Safety
- Food Cost
- Plan Maintenance
- Training
- Customer Care
- Inventory Management
- POS system knowledge
- Health Code Compliance
- Operations Management
Timeline
ASSISTANT MANAGER
FF&G
12.2021 - Current
ASSISTANT MANAGER
Banducci Enterprise
07.2020 - 12.2021
General Manager
McDonalds
05.2003 - 06.2020
High School -
SOUTHWEST HIGH SCHOOL
Certification -
HAMBURGER UNIVERSITY
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