Charmell Davis
Tampa,FL
Summary
Collaborative with solid experience supporting individuals with diverse backgrounds and abilities to navigate job market and pursue employment opportunities. Skilled at creating customized job search plans and identifying job opportunities. Reliable and dedicated to fostering successful connections between clients and potential employers.
Overview
9
9
years of professional experience
Work History
Career Coach
Gulf Coast Jewish Family Community Services, GCJFCS
12.2023 - Current
- Collaborated with other career coaches and industry professionals to share insights, resources, and best practices for optimal client outcomes.
- Tracked client progress and adjusted coaching strategies accordingly to ensure continuous improvement and goal attainment.
- Promoted the importance of work-life balance by teaching clients techniques for managing stress, setting boundaries, and maintaining self-care during their job search process.
- Enhanced client career progression by providing personalized coaching sessions tailored to individual goals and strengths.
Hospital Security
Baycare
10.2021 - 01.2024
- Protected patients from harm by following precise hospital security requirements.
- Enhanced hospital security by conducting regular patrols and monitoring surveillance systems.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Assisted in the planning and execution of special events at the hospital, ensuring adequate security coverage was provided throughout each event''s duration.
- Developed trusting relationships with pediatric patients, fostering a sense of security during their hospitalization experience.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Implemented robust visitor management processes that balanced hospitality with stringent site-wide security protocols.
Security Officer
Allied Universal
06.2020 - 07.2021
- Control building access for employees and visitors
- Enforce laws and protect an employer's property
- Monitor alarms and closed-circuit TV (CCTV) cameras
- Respond to emergencies
- Conduct specific checks over a specified area
- Write reports on what they observed while on duty
- Detain violators
- Guards and officers must remain alert, looking out for anything unusual
- In an emergency, they are required to call for assistance from police, fire, or ambulance services
- Responsibilities vary from one employer to another
- In retail stores, guards protect people, merchandise, money, and equipment.
Manger
Mcdonalds
06.2019 - 05.2020
- Recruit staff members and handle the training and development of both new and existing crew members and support staff
- Set targets and goals for each employee and assist them in reaching these goals in a time-efficient manner
- Work towards ensuring that standards of hygiene are maintained by staff members and advocate good sanitary practices
- Coordinate the work of staff members to ensure exceptional and timely food service delivery to customers
- Supervise the counter area to ensure that all customers are being handled appropriately, especially focusing on accuracy or orders
- Create and maintain effective relationships with food suppliers to ensure prompt and accurate delivery of supplies.
Security Officer
Allied Universal
06.2018 - 06.2019
- Enforce laws and protect an employer's property
- Monitor alarms and closed-circuit TV (CCTV) cameras
- Respond to emergencies
- Control building access for employees and visitors
- Conduct security checks over a specified area
- Write reports on what they observed while on duty
- Detain violators
- Guards and officers must remain alert, looking out for anything unusual
- In an emergency, they are required to call for assistance from police, fire, or ambulance services
- In offices and factories, security guards protect workers and equipment and check the credentials of people and vehicles entering and leaving the premises
- Security guards work in many other environments, because they work wherever people and assets need to be protected
- Protect property, enforce rules on the property, and deter criminal activity
- Some guards are assigned a stationary position from which they monitor alarms or surveillance cameras
- Other guards are assigned a patrol area where they conduct security checks
- They maintain and organize recordings from security cameras, which are sometimes used as evidence in police investigations.
Mobile Expert
T-Mobile
03.2018 - 06.2018
- Maintain knowledge of current sales and promotions
- Help customers find products they want and process customers' payments
- Explain the use and benefit of merchandise to customers
- Answer customers' questions
- Show how merchandise works, if applicable
- Add up customers' total purchases and accept payment
- Inform customers about current sales, promotions, and policies about payments and exchanges
- After taking payment for the purchases, bag or package the purchases
- Recognize security risks and thefts and understand their organization's procedures for handling thefts, which may include notifying security guards or calling police.
Security Officer
Busch Gardens Tampa Bay
06.2016 - 09.2017
- Maintain safe and secure environment for customers and employees by patrolling and monitoring premises and personnel
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Sales Consultant
David's Bridal
12.2014 - 02.2016
- Assist brides in selecting and accessorizing their wedding gown
- Outfit bridal parties and wedding guests
- Consistently meet and exceed Corporate sales goals
- Develop a trusting relationship and positive rapport with all clients
- Develop exceptional rapport with brides and bridal party
- Enhance customer satisfaction with follow-up courtesy calls.
Education
Vocational School Certificate -
Hillsborugh Community College
Tampa, FLD Licensure Security Certification -
Hillsborugh Community College
Tampa, FLHigh School Diploma -
Middleton High School
Tampa, FL05.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Microsoft Outlook
- Follow-up skills
- Paperwork Processing
- Administrative Support
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- Prioritization
- Staff Training
- De-Escalation Techniques
- Clerical Support
- Dispute Resolution
- Customer Education
References
- Charmaine Davis, Teacher, 301 Windwood Oaks Dr., Apt.101, Tampa, FL, 33613, Davischarmaine1972@gmail.com, 813-810-4486
- Rosa Valdez, Of Oak Grove, 301 Windwood Oaks Dr., Apt.101, Tampa, FL, 33613
Timeline
Career Coach
Gulf Coast Jewish Family Community Services, GCJFCS
12.2023 - Current
Hospital Security
Baycare
10.2021 - 01.2024
Security Officer
Allied Universal
06.2020 - 07.2021
Manger
Mcdonalds
06.2019 - 05.2020
Security Officer
Allied Universal
06.2018 - 06.2019
Mobile Expert
T-Mobile
03.2018 - 06.2018
Security Officer
Busch Gardens Tampa Bay
06.2016 - 09.2017
Sales Consultant
David's Bridal
12.2014 - 02.2016
Vocational School Certificate -
Hillsborugh Community College
D Licensure Security Certification -
Hillsborugh Community College
High School Diploma -
Middleton High School
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