Summary
Overview
Work History
Education
Skills
Timeline
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Charmelle Lane

Atlanta,GA

Summary

Resourceful Assistant Property Manager with 9 years of expertise with proven success in improving operations and working in a cross functional work environment. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Eager to leverage training and experience to take on new professional challenges and secure an entry-level Project Manager position. Looking for a growth opportunity that will allow me to utilize the extensive skills I have acquired as an industry leader in property management and marketing.

Overview

14
14
years of professional experience

Work History

Assisstant Property Manager

Northland Properties
Atlanta, GA
10.2022 - Current
  • Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution resulting in customer success
  • Create and distribute marketing materials to attract new residents
  • Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Minimize vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
  • Developed and executed plan to achieve and maintain 95% or better rate of occupancy
  • Handled disciplinary actions, performance appraisals and terminations of company staff

Floating Leasing Manager

The Sterling Group
Atlanta, GA
10.2019 - 10.2022
  • Conducted final move-out inspections to determine resident chargebacks to off-set operating expenses
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Created purchase orders prior to ordering to ensure adherence to budget
  • Collaborated with community managers to prepare sites for annual inspections and corporate visits
  • Completed weekly market survey and participated in pricing calls to ensure property remained competitive with the market
  • Performed pre-close and accounting month end procedures
  • Handled all aspects of accounts receivables to include rent collection, dispossessory filings, delinquency control and collection submission resulting in measurable results
  • Trained newly hired leasing consultants, assistant managers and community manager on Sterling’s policies, procedures and best practices
  • Coordinated with turnkey vendors to schedule the make ready process
  • Compiled maintenance and repair requests for submission to operating department and reached out to local contractors for bid proposals
  • Administered operations to handle needs of more than 1200 tenants across 7 property units

Leasing Consultant

Stonemark Management
Atlanta, GA
12.2015 - 10.2019
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Processed all application within 72 hours to ensure accurate projected occupancy information for weekly and owner's report
  • Assisted in designing an annual display for Atlanta Community Food Bank Food-A-Thon to generate resident interest and buy-in
  • Worked with local colleges and universities at their annual housing fairs for new and returning students
  • Initiated office campaign to increase reputation management scores on Google, Yelp, and Apartment Ratings
  • Assisted in training leasing consultants that were new to the property to ensure their future success
  • Traveled to sister properties that were struggling with occupancy and resident retention
  • Assisted in achieving an occupancy of 95% and a retention rate of 65% or higher
  • Maintained an average closing ratio of 35%

Service Trainer

O’Charleys
Atlanta, GA
10.2008 - 01.2016
  • Managed scheduling for 20 servers, maintaining adequate staffing levels while accounting for personal employee needs
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns

Education

Associate - Business Administration

Clayton State University

Skills

    Knowledgeable in Microsoft Word, Excel, and Outlook; type 40 wpm, OneSite, Yardi Voyager, CRM, ButterflyMX, SmartRent, Nexus, and Doorking

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Timeline

Assisstant Property Manager

Northland Properties
10.2022 - Current

Floating Leasing Manager

The Sterling Group
10.2019 - 10.2022

Leasing Consultant

Stonemark Management
12.2015 - 10.2019

Service Trainer

O’Charleys
10.2008 - 01.2016

Associate - Business Administration

Clayton State University

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Charmelle Lane