Charmellique Fontaine
Tracy,CA
Summary
Dedicated and customer-focused professional with a strong work ethic and exceptional interpersonal skills. Committed to delivering outstanding service and building positive relationships with customers. Thrives in a collaborative team environment, leveraging excellent communication and problem-solving abilities to contribute to the overall success of the organization. Seeking a challenging position in customer service where the ability to help others and work effectively in a team setting can be utilized.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sortation Associate
Amazon
10.2022 - Current
- Streamlined logistics processes by assisting in package handling.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
- Met critical deadlines for urgent shipments, boosting client satisfaction rates.
Technical Customer Service Specialist
Cox Enterprises
03.2019 - 02.2022
- Delivered client support and resolved technical issues through email, phone, and other communication channels.
- Addressed and fixed all technical challenges related to specific products.
- Resolved inquiries on policies and procedures.
- Facilitated user understanding through detailed instructional guides.
Shift Lead/Barista/Cashier
Starbucks
10.2017 - 02.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
EVS Housekeeping
MGA Healthcare/UCSF Medical Center
08.2016 - 09.2017
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Education
Certificate - Aesthetics
Euphoria Institute of Beauty Arts & Sciences
Las Vegas, NV10.2022
Skills
- Cash handling accuracy
- Customer service
- Teamwork
- Critical thinking
- Computer proficiency
- Team leadership
- Time management
- Stock management
Certification
- Esthetician License October2022 to September2025
- CPR Certification
Languages
English - Expert
Timeline
Sortation Associate
Amazon
10.2022 - Current
Technical Customer Service Specialist
Cox Enterprises
03.2019 - 02.2022
Shift Lead/Barista/Cashier
Starbucks
10.2017 - 02.2019
EVS Housekeeping
MGA Healthcare/UCSF Medical Center
08.2016 - 09.2017
Certificate - Aesthetics
Euphoria Institute of Beauty Arts & Sciences
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