Charmeraia Brown
Clarksville,TENNESSEE
Summary
Results-driven professional with an entrepreneurial mindset and strategic approach to business development. Strong leadership abilities, sound decision-making skills, excels in sales, management, and driving growth. Committed to propelling organizations towards the next phase of growth and development. Diligent and motivated to enhance processes, streamline operations, and boost revenue.
Overview
10
10
years of professional experience
1
1
Certification
Work History
US BANK
ASSISTANT BRANCH MANAGER
03.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
US BANK
CLIENT RELATIONSHIP CONSULTANT (REMOTE) (BRANCH)
03.2020 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Actively participated in community events to promote bank services, expanding market reach.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Enhanced client trust and loyalty by providing personalized financial advice and solutions.
TENNOVA HEALTH CARE
UNIT SECRETARY
06.2020 - 10.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
JACK IN THE BOX
DISTRICT MANAGER
05.2015 - 03.2020
- Increased employee engagement levels by implementing reward systems that recognized exceptional service delivery from team members.
- Fostered a culture of collaboration and open communication among restaurant managers in the district, leading to increased efficiency and overall success.
- Improved communication between restaurants by establishing regular meetings, fostering a collaborative work environment across locations.
- Ensured compliance with industry standards and regulations by enforcing strict health and safety guidelines in each establishment.
- Implemented data-driven decision-making processes to optimize restaurant performance, leading to higher profitability.
Education
BBA - Criminal Justice
ARGOSY UNIVERSITY
Phoenix, AZ05-2027
High School Diploma -
CHRISTIAN COUNTY HIGH SCHOOL
Hopkinsville, KY01.2002
Skills
- Rapid skill acquisition
- Exceptional communication skills
- Innovative problem solver
- Proficient in customer service
- Team leadership
- Decision-making
- Budget control
Certification
Notary License
Timeline
US BANK
ASSISTANT BRANCH MANAGER
03.2022 - Current
TENNOVA HEALTH CARE
UNIT SECRETARY
06.2020 - 10.2021
US BANK
CLIENT RELATIONSHIP CONSULTANT (REMOTE) (BRANCH)
03.2020 - Current
JACK IN THE BOX
DISTRICT MANAGER
05.2015 - 03.2020
High School Diploma -
CHRISTIAN COUNTY HIGH SCHOOL
BBA - Criminal Justice
ARGOSY UNIVERSITY
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