Charmian Hinton
Oak Creek,WI
Summary
Results-oriented professional with a strong track record in managing human resources teams to achieve compliance, effective personnel communication, and successful workforce programs. Proven expertise in recruitment and retention, mediation, staff training and development, and complex problem resolution. Skilled in developing and implementing HR strategies and initiatives that align with overall business goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HR Generalist
Acelero Learning
Milwaukee, WI
12.2022 - Current
- Conducted workplace discrimination/harassment investigations based on employees' complaints.
- Compiled and analyzed reports on hiring, termination, promotions, absences, and turnover rates.
- Managed employee onboarding, orientations, and conducted informative exit interviews.
- Offered support to managers regarding employee relations matters.
- Mediated complex employee disputes and reached satisfactory resolutions.
- Identified areas for improvement in the workforce metrics by analyzing trends.
- Facilitated effective communication between departments through collaboration with internal stakeholders.
- Consulted with management on best practices for performance management processes.
Human Resources Consultant
Hinton Consulting Services, LLC
Oak Creek, WI
04.2020 - Current
- Created and presented proposals for organizational development, focusing on performance management and talent assessment.
- Facilitated communication between management and employees to address inquiries, administer contracts, and resolve problems.
- Evaluated employee performance and offered ongoing support to enhance outcomes.
- Created employee retention-focused programs that assess leadership potential and monitor succession planning strategies.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
- Conducted screening interviews to source and qualify job candidates.
- Implemented inclusive programs to guarantee employees' readiness for tasks.
- Assessed staff performance to identify areas requiring enhanced training.
- Streamlined procedures to resolve employee discrepancies efficiently.
- Aided executive decision-making process through metric reporting and actionable improvement suggestions.
- Created systems and standards to facilitate the attainment of company's targets.
- Guided team on best practices and protocol, overseeing performance quality for corrective action planning.
- Provided insights on performance policies, utilizing an extensive proficiency in HR rules and employment laws to better advise clients.
Human Resource Manager
McRae’s U.S. Mail Services, Inc
West Allis, WI
12.2021 - 12.2022
- Managed staffing challenges, resolving understaffing issues, mediating disputes, conducting employee investigations, and collaborating with managers on termination recommendations and disciplinary actions.
- Onboarding and training of new employees.
- Streamlined operations with the implementation of effective processes and procedures.
- Took charge of audits and reporting.
- Ensured proper organization of employee files and documents.
- Managing employee concerns, including but not limited to harassment allegations and work-related complaints.
- Successfully managed health benefits and performance management systems.
- Led communication of organizational policies and procedures.
Registration Specialist
Milwaukee Area Technical College
Milwaukee, WI
11.2020 - 12.2021
- Registered new and existing students for courses
- Asked various questions from clients to obtain the information necessary for paperwork
- Adhered to FERPHA guidelines and maintained integrity of college policies and procedures
- Strengthened traceability, developing organization production tracking
- Updated business forms to streamline processing and improve efficiency
- Demonstrated leadership by making improvements to work processes and helping to train others.
Benefit Specialist
Hatch Staffing Services
Milwaukee, WI
01.2020 - 11.2020
- Effectively communicated with employee base via various communication channels (email, phone, face-to-face) to address concerns related to health and retirement benefits.
- Verified and inputted employee enrollments into company's database for accuracy.
- Provided information regarding company policies and procedures related to benefits and general HR questions.
- Provided detailed information about the benefits of different policies and programs.
- Responded to requests for information with open and knowledgeable support to foster interest in available plans.
Human Resources Recruiter
Kelly Services
Milwaukee, WI
10.2018 - 08.2019
- Reviewed candidate applications and conducted phone interviews and screenings
- Coordinated interviews by working closely with candidates and hiring decision-makers
- Extended job offers to select individuals
- Conducted interviews to ensure solid cultural alignment between client and candidate.
Property Preservation Coordinator
Sand Castle Field Services
Brookfield, WI
01.2016 - 01.2017
- Managed all day-to-day activities involving subcontractors and contractors’ management
- Oversaw daily operations, maintenance, and administration of various properties
- Inspected reports of grounds, facilities, and properties to determine repair and maintenance needs
- Monitored all infrastructure and building expenses and reviewed and approved invoices
- Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices
- Liaised between company and owners to address and remedy ongoing concerns.
Default Service Supervisor
Assurant Home Services
Austin, TX
07.2015 - 12.2015
- Supervised team of eight employees and delegated duties and responsibilities to each member
- Addressed areas that needed improvement and observed team's performance
- Aided onboarding team members with one-on-one training sessions
- Upheld strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Trained new employees on procedures and policies to maximize team performance.
Research Analyst
Wells Fargo
Milwaukee, WI
02.2005 - 07.2015
- Compiled and organized research data to produce reports and graphs
- Used findings from research and data to make recommendations for business
- Prepared regulatory documentation and presentations and highlighted findings to support project leads
- Coached new employees to inform of company processes, procedures, and deadlines
- Conducted employee one-on-one meetings to evaluate performance, resolve issues and provide job coaching
- Managed team of ten Loan Servicing Specialists, cultivating positive atmosphere, and instilling model of dedication
- Trained and explained complex processes to staff and contractors in clear and concise manner
- Compiled and presented reports on findings to senior management teams
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Prioritized and organized tasks to efficiently accomplish service goals
- Improved operations by working with team members and customers to find workable solutions
- Organized, filed, and maintained customer, department and regulatory records
- Worked with third-party vendors to address and maintain properties
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Education
Bachelor of Science - Business Administration
Lakeland University
Sheboygan, WI06.2021
Associate of Applied Science - Human Resource Management
Milwaukee Area Technical College
Milwaukee, WI06.2020
Skills
- Employee Retention
- Internal Communications
- Employee Counseling
- Personnel engagement
- Policies implementation
- HR policy/procedure development
- Employee Relations
- Conflict resolution tactics
- Complex Problem-Solving
- Understanding of HR policies
- People skills
- Improving employee engagement
- Reviewing compliance
- Compliance
- Leadership development
- Recruitment and hiring
- Training & Development
Certification
- SHRM-CP issued 2/27/2024
Timeline
HR Generalist
Acelero Learning
12.2022 - Current
Human Resource Manager
McRae’s U.S. Mail Services, Inc
12.2021 - 12.2022
Registration Specialist
Milwaukee Area Technical College
11.2020 - 12.2021
Human Resources Consultant
Hinton Consulting Services, LLC
04.2020 - Current
Benefit Specialist
Hatch Staffing Services
01.2020 - 11.2020
Human Resources Recruiter
Kelly Services
10.2018 - 08.2019
Property Preservation Coordinator
Sand Castle Field Services
01.2016 - 01.2017
Default Service Supervisor
Assurant Home Services
07.2015 - 12.2015
Research Analyst
Wells Fargo
02.2005 - 07.2015
- SHRM-CP issued 2/27/2024
Bachelor of Science - Business Administration
Lakeland University
Associate of Applied Science - Human Resource Management
Milwaukee Area Technical College
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