Summary
Work History
Education
Skills
Timeline
Hi, I’m

Charmian Howard

Garland,Texas

Summary

Welcoming Night Auditor with 5 months 0 years of experience in customer service and financial reconciliation. Skilled at completing 3 or more tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Reliable [night auditor ] well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Highgate Hotels

Night Auditor
11.2022 - 05.2023

Job overview

  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.

Highgate Hotels

Front Desk Agent
11.2022 - 05.2023

Job overview

  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Assisted at front desk when and handled purchases at gift shop.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Prepared weekly employee work schedules for team members.

Education

South Garland High School
Garland, TX

High School Diploma
05.2000

University Overview

Skills

  • Supply Replenishment
  • Data Analysis
  • Charge Posting
  • Checking Guests In and Out
  • Room Inventory
  • Mail and Packages
  • Credit and Cash Payments
  • Concierge Assistance
  • Conflict Mediation
  • Performing Wake-Up Calls
  • Complaint Resolution

Timeline

Night Auditor
Highgate Hotels
11.2022 - 05.2023
Front Desk Agent
Highgate Hotels
11.2022 - 05.2023
South Garland High School
High School Diploma
Charmian Howard