Charmika Franklin
Selmer,TN
Summary
Dynamic professional with extensive experience at Country Cottage, excelling in medication administration and patient documentation. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in vital sign monitoring and HIPAA compliance, consistently delivering quality care while fostering strong relationships with patients and families.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Homemaker/CNA/HR
Country Cottage
Corinth, MS
02.2020 - 11.2024
- Provided emotional support to family members during difficult times.
- Administered medications under supervision of a licensed nurse.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Educated patients on self-care techniques that would help them maintain their independence.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Monitored food intake and output as directed by nursing staff.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Participated in educational programs designed to improve knowledge of health care practices.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Documented patient care services by charting in designated areas.
- Facilitated communication between patients, family members, and healthcare professionals.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
HR/Customer Service Representative
Monogram LLC
Selmer, TN
05.2017 - 09.2020
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Some College (No Degree) - Psychology
Martin Methodist College
Pulaski, TNJackson State
Skills
- Medication administration
- Vital sign monitoring
- Patient documentation
- Infection control
- Wound care assistance
- Customer service
- Time management
- Health monitoring
- HIPAA compliance
- Data entry
- Scheduling
- Microsoft outlook
- Documentation
Certification
- HR Certifications
- Customer Service Certification
Timeline
Homemaker/CNA/HR
Country Cottage
02.2020 - 11.2024
HR/Customer Service Representative
Monogram LLC
05.2017 - 09.2020
Some College (No Degree) - Psychology
Martin Methodist College
Jackson State
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