Charmin Anderson
West Yarmouth,MA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Freebird Motor Lodge & Reverie Boutique Hotel
West Yarmouth, MA
05.2023 - Current
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Updated customer information in databases regularly to ensure accuracy of records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Checking in and out guest out of hotel & systems
- Capturing, imputing and updating guest reservations
- Addressing all guest concerns, questions and queries
- Responding to guest reservation questions and enquires via all third party sites
- Housekeeping supervision and rooms release for arrivals in system
- Laundry room release attendant
Front Desk Receptionist
Tidewater Inn Hotel
West Yarmouth, MA
05.2023 - Current
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Updated customer information in databases regularly to ensure accuracy of records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Checking in and out guest out of hotel & systems
- Capturing, imputing and updating guest reservations
- Addressing all guest concerns, questions and queries
- Responding to guest reservation questions and enquires via all third party sites
- Housekeeping supervision and rooms release for arrivals in system
- Laundry room release attendant
Golf and Ice-Cream Supervisor & Server
Putters Paradise Mini Gold and Ice Cream
West Yarmouth, MA
05.2023 - Current
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Provided quick, effective customer service with an outgoing personality and enthusiastic spirit.
- Stocked customer service stations with paper products or beverage preparation items as require
- Processed customer orders; Verified accuracy prior to customer leaving station.
- Received and Fulfilled customer orders.
- Take customer orders and fill them, then put charges into cash register and give back customer change.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Ensure all shop attendant adhere to all shop rules, & protocols
Consumer Specialist
Itel International
Montego Bay
10.2022 - 04.2023
- Addressing Consumer questions, queries and concerns 97% success rate Introducing attractive company revenue generating products for sales Analyze and escalate consumer concerns to the designated departments for further investigation and response.
- Monitored competitor activities in order to provide competitive pricing strategies.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer issues through effective problem-solving techniques.
- Provided technical support to customers via telephone, email, and online chat.
- Assisted customers with product inquiries and complaints in a timely manner.
- Performed data entry tasks related to consumer orders, returns, and credits.
- Handled escalated calls from dissatisfied customers with professionalism and empathy.
- Provided guidance on how customers can best use products or services offered by the company.
Sales Accounting Supervisor
Copperwood Farms Ltd
Lucea
09.2014 - 03.2022
- Manage both Billing and Receivables departments
- To satisfactorily oversea and guide the task perform by the
- Support staff, ensuring the daily sales and payments are properly captured and processed in the respective accounting ledgers within 24hrs gaining a 97% success processing adherence
- Ensure department staff adhere to all KPI, GMP, SOP, HACCP, and ISO standards
- Enforced the approved corrective actions where there are breaches of the approved SOPs, rules or regulations.
- Assessed accuracy, completeness and integrity of corporate financial records.
- Performed in-depth analysis of business operations, trends and obligations to complete accurate projections.
- Reviewed and reconciled discrepancies in accounts and financial documentation.
- Selected, trained, assigned, scheduled and coached employees and communicated job expectations.
- Approved cash disbursements by verifying check amounts against invoices and authorized checks and wire transfers.
- Reviewed financial reports for accuracy and compliance with generally accepted accounting principles.
- Supported annual audits by providing information and answers to auditors.
Operation Production Accountant
Copperwood Farms Ltd
Lucea
04.2012 - 09.2014
- Managing the Production Accounting & warehouse departments
- Standards Preparing and submission of monthly production profit & loss & Product Costings
- Managing, coordinating and Supervising all Monthly, fortnightly
- Created purchase orders, subcontracts and change order requests.
- Provided assistance in preparing annual budgets for projects within the production unit.
- Reviewed and reconciled daily production costs against budgeted figures.
- Developed and implemented financial systems, procedures and controls.
- Analyzed financial data from multiple sources to identify discrepancies or errors.
- Monitored cash flow on a regular basis to ensure adequate funding for productions.
- Negotiated with vendors to obtain goods and services at the most competitive prices.
- Processed payroll and reviewed employee liability balances in support of HR objectives.
- Coordinated with external auditors during annual audit process as needed.
Education
BSC Business Administration (Magna Cum Laude) -
University of The Commonwealth Caribbean (UCC)
04.2021
Certificate of Achievement (High Distinction) -
The University of The West Indies
12.2015
Associate Science Degree Business Administration (Cum Laude) -
University College of The Caribbean (UCC)
04.2014
Skills
- Project Management
- Client Relationship Management
- Communications Management
- Sales Forecasting
- Data Collection
- Detail-Oriented
- Customer Service
- Data Collection and Analysis
- Verbal and Written Communication
- Computer Proficiency
- Customer Presentations
- Analytical Thinking
- Microsoft Office
- Customer Complaint Resolution
- Relationship Building
- Invoice Verification
- Team Leadership
- Energetic and enthusiastic
- ISO Standards
- Appointment and meeting scheduling
- Payroll and budgeting
- Accuracy and efficiency
- Mail and packages
- Budgeting and expense reports
- Candidate vetting
- Merchandising displays
- Knowledge of manufacturing standards/regulations
- Sales contracts and agreements
Certification
- Managing people and Jamaican Laws
- Certificate in Customer service training
- Certificate in peace mediation in the workplace
- Certificate in conflict resolution in the workplace
PERSONAL DETAILS
- Date of Birth: 08/29/80
- Place of Birth: Hanover
- Gender: Female
- Driving License: Yes
- Nationality: Jamaican
- Marital Status: Unmarried
Accomplishments
- Train and certify first aider
- Train safety monitor
- Member of the safety committee/secretary
- Member of the certification QMS committee
- Member of the certification HACCP, ISO 9001-2014 Committees
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Front Desk Receptionist
Freebird Motor Lodge & Reverie Boutique Hotel
05.2023 - Current
Front Desk Receptionist
Tidewater Inn Hotel
05.2023 - Current
Golf and Ice-Cream Supervisor & Server
Putters Paradise Mini Gold and Ice Cream
05.2023 - Current
Consumer Specialist
Itel International
10.2022 - 04.2023
Sales Accounting Supervisor
Copperwood Farms Ltd
09.2014 - 03.2022
Operation Production Accountant
Copperwood Farms Ltd
04.2012 - 09.2014
BSC Business Administration (Magna Cum Laude) -
University of The Commonwealth Caribbean (UCC)
Certificate of Achievement (High Distinction) -
The University of The West Indies
Associate Science Degree Business Administration (Cum Laude) -
University College of The Caribbean (UCC)
- Managing people and Jamaican Laws
- Certificate in Customer service training
- Certificate in peace mediation in the workplace
- Certificate in conflict resolution in the workplace
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