CHARMIN REEVES
Cleveland,Ohio
Overview
27
27
years of professional experience
Work History
Patient Support Associate
SPR Therapeutics
08.2023 - Current
- Assists four high performing sales teams in providing support to patients being treated with Sprint.
- Performs patient follow-up to assure success of implantation success for 85 to 120 patients weekly.
- Serves as a resource for clinical support in the areas of basic troubleshooting, device utilization, and patient follow-up for company products.
- Provides product follow-up and support to patients.
- Supports the sales team with collection and recording patient pre-procedure, procedural and follow up data.
- Provides weekly reports to physicians to inform them of the patient's progress.
- Responsible for training new hires on device troubleshooting.
SR Referral Office Liaison
MetroHealth Hospital
09.2021 - 08.2023
- Responsible for contacting patients via telephone, to schedule preventative appointments within the hospital system
- Registered and verified insurance coverage
- Served as interim team lead
- Responsible for training new hires as well as quality control evaluation of agent's phone calls
- Managed approximately 100 outgoing and incoming calls from patients per day.
Billing Specialist
Verizon Wireless
10.2020 - 09.2021
- Home based agent responsible for fielding incoming calls from wireless customers
- Handled billing disputes, equipment orders, technical issues with devices, as well as payments on accounts
Server
Hilton Hotels
08.2018 - 03.2020
- Responsible for greeting and taking guests orders in the hotel's restaurant, inputting and tendering order in the computer system
- Received 'team member' of the month award for December 2019
ICU Registered Nurse
Lake West Hospital
12.2012 - 08.2014
- Assessed and cared for critically ill patients
- Administered and monitored patient medications
- Served as liaison between patient, patient's family and physicians
Department Coordinator
Cleveland Clinic
12.1997 - 06.2010
- Scheduled over 200 surgical cases daily for the main operating room using CPT coding
- Ensured that operating rooms were staffed appropriately
- Contacted patients with preoperative instructions regarding medications, medical insurance, and directions to the hospital
- Resolved any conflicts or issues that arose within the team effectively while maintaining professionalism at all times.
Education
Associate of Science - NURSING
BRYANT & STRATTON
Eastlake, OH05.2012
Skills
- Precise Decision Making
- Documentation accuracy
- Effective Communication
- Team Player
Timeline
Patient Support Associate
SPR Therapeutics
08.2023 - Current
SR Referral Office Liaison
MetroHealth Hospital
09.2021 - 08.2023
Billing Specialist
Verizon Wireless
10.2020 - 09.2021
Server
Hilton Hotels
08.2018 - 03.2020
ICU Registered Nurse
Lake West Hospital
12.2012 - 08.2014
Department Coordinator
Cleveland Clinic
12.1997 - 06.2010
Associate of Science - NURSING
BRYANT & STRATTON
Similar Profiles
Matt BradyMatt Brady
Regional Sales Manager at SPR TherapeuticsRegional Sales Manager at SPR Therapeutics
SHANNAN CARDSHANNAN CARD
SALES REPRESENTATIVE at SPR THERAPEUTICSSALES REPRESENTATIVE at SPR THERAPEUTICS
SHANNAN CARDSHANNAN CARD
SALES REPRESENTATIVE-SPRINT PNS at SPR THERAPEUTICSSALES REPRESENTATIVE-SPRINT PNS at SPR THERAPEUTICS
Minde GervaisMinde Gervais
Marketing and Communications Project Manager at SPR TherapeuticsMarketing and Communications Project Manager at SPR Therapeutics
Bobbi BaileyBobbi Bailey
Senior Corporate Account Partner at Univar SolutionsSenior Corporate Account Partner at Univar Solutions