CHARMIN REEVES
Cleveland,Ohio
Overview
27
27
years of professional experience
Work History
Patient Support Associate
SPR Therapeutics
08.2023 - Current
- Assists four high performing sales teams in providing support to patients being treated with Sprint.
- Performs patient follow-up to assure success of implantation success for 85 to 120 patients weekly.
- Serves as a resource for clinical support in the areas of basic troubleshooting, device utilization, and patient follow-up for company products.
- Provides product follow-up and support to patients.
- Supports the sales team with collection and recording patient pre-procedure, procedural and follow up data.
- Provides weekly reports to physicians to inform them of the patient's progress.
- Responsible for training new hires on device troubleshooting.
SR Referral Office Liaison
MetroHealth Hospital
09.2021 - 08.2023
- Responsible for contacting patients via telephone, to schedule preventative appointments within the hospital system
- Registered and verified insurance coverage
- Served as interim team lead
- Responsible for training new hires as well as quality control evaluation of agent's phone calls
- Managed approximately 100 outgoing and incoming calls from patients per day.
Billing Specialist
Verizon Wireless
10.2020 - 09.2021
- Home based agent responsible for fielding incoming calls from wireless customers
- Handled billing disputes, equipment orders, technical issues with devices, as well as payments on accounts
Server
Hilton Hotels
08.2018 - 03.2020
- Responsible for greeting and taking guests orders in the hotel's restaurant, inputting and tendering order in the computer system
- Received 'team member' of the month award for December 2019
ICU Registered Nurse
Lake West Hospital
12.2012 - 08.2014
- Assessed and cared for critically ill patients
- Administered and monitored patient medications
- Served as liaison between patient, patient's family and physicians
Department Coordinator
Cleveland Clinic
12.1997 - 06.2010
- Scheduled over 200 surgical cases daily for the main operating room using CPT coding
- Ensured that operating rooms were staffed appropriately
- Contacted patients with preoperative instructions regarding medications, medical insurance, and directions to the hospital
- Resolved any conflicts or issues that arose within the team effectively while maintaining professionalism at all times.
Education
Associate of Science - NURSING
BRYANT & STRATTON
Eastlake, OH05.2012
Skills
- Precise Decision Making
- Documentation accuracy
- Effective Communication
- Team Player
Timeline
Patient Support Associate
SPR Therapeutics
08.2023 - Current
SR Referral Office Liaison
MetroHealth Hospital
09.2021 - 08.2023
Billing Specialist
Verizon Wireless
10.2020 - 09.2021
Server
Hilton Hotels
08.2018 - 03.2020
ICU Registered Nurse
Lake West Hospital
12.2012 - 08.2014
Department Coordinator
Cleveland Clinic
12.1997 - 06.2010
Associate of Science - NURSING
BRYANT & STRATTON