Charmin Tillman
Byram,MS
Summary
I spent most of my career with the Mississippi Department of Revenue. I started auditing tax returns for accuracy and presented my findings to the customer. From there I moved into making sure our employees were properly trained. During this time period I worked on several projects as requested by my manager. I tested a new income tax software system. Analyzed and maintained employee auditing stats for the entire state. Reviewed results to determine where improvements were needed. This included identifying employees that needed additional training. I would make my recommendations to management. I then moved to a Bureau Director for Miscellaneous Taxes. This area was responsible for 30 different tax types. With this position I worked closely with various agency throughout the state. From there I became the Office Director of Income taxes. In this position, I dealt more with big picture details on how to improve tax return processing to ensure efficient tax return filings and issuance of refunds. I was also responsible for the auditing of individuals and corporate income tax filers. Since retiring from the Department of Revenue, I have been working as a client accounting analyst for a financial software development company. I create mapping spreadsheets through Excel which a client can upload into their accounting software. We use the clients general ledger account numbers to create the ledgers for them so they can rely on the accounting export.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Client Accounting Analyst
Vergent LMS
2022.06 - Current
- Enhanced financial accuracy by conducting thorough analysis and reconciliation of accounts.
- Maintained up-to-date knowledge of accounting regulations, industry standards, and best practices through continuous professional development activities.
- Collaborated with IT department to resolve system-related issues impacting financial reporting capabilities efficiently.
- Assisted external auditors during annual reviews, providing detailed documentation and clarification on complex accounting issues.
- Organized Type and Type financial statements and assessed cash activities to verify proper usage of organizational funds.
- Optimized budgeting processes, collaborating with department heads to develop accurate forecasts and allocations.
- Streamlined accounting processes for increased efficiency and reduced errors.
- Mentored junior team members, sharing knowledge and expertise to promote professional growth within the department.
- Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
- Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
- Ensured compliance with federal, state, and local tax requirements by accurately preparing required filings on a timely basis.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Inspected account books and recorded transactions.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Managed and responded to correspondence and inquiries from customers and vendors.
Office Director of Income Taxes
Department If Revenue
2011.11 - 2022.06
- Reduced operational costs with effective budget management and resource allocation strategies.
- Cultivated a positive work environment through team-building activities and recognition of outstanding performances.
- Developed data-driven reports for senior management to provide insights into operational trends and potential areas for improvement.
- Collaborated with HR to recruit top talent, reducing turnover rates and enhancing overall staff quality.
- Enhanced team collaboration through the introduction of cross-functional communication channels and regular progress meetings.
- Assisted in the development of company-wide policies and procedures that contributed to an organized workplace culture.
- Provided exceptional customer service by promptly addressing inquiries from both internal staff members and external clients or visitors alike.
- Implemented robust performance evaluation systems to identify areas for improvement and foster individual growth.
- Improved employee productivity by developing and implementing comprehensive training programs.
- Coordinated company events such as conferences or workshops, ensuring smooth execution from start to finish.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Bureau Director
Department Of Revenue
2007.05 - 2012.10
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Optimized resource utilization by reallocating assets based on shifting priorities or changing circumstances as needed.
- Handled crisis situations effectively by developing contingency plans, mobilizing resources, and leading teams during challenging times.
- Established key relationships with external stakeholders, enhancing collaboration and promoting the bureau''s goals.
- Conducted thorough evaluations of personnel performance to identify strengths, areas for improvement, and opportunities for advancement.
- Increased employee engagement through transparent communication strategies and regular feedback sessions.
- Influenced policy decisions through effective lobbying efforts and maintained open lines of communication with senior government officials.
- Facilitated cross-functional collaborations to drive innovation, improve departmental workflows, and maximize resources usage.
- Led change management initiatives, driving organizational improvements and reducing resistance to change.
- Managed a diverse team of professionals, fostering collaboration and skill development to achieve departmental objectives.
- Developed and monitored performance metrics for ongoing evaluation of progress towards strategic objectives.
- Oversaw the successful completion of multiple high-profile projects, ensuring timely delivery within budget constraints.
- Trained, motivated and disciplined employees to achieve optimal performance.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Accountant 4
Department Of Revenue
1990.06 - 2007.04
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Used advanced software to prepare documents, reports, and presentations.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Supported department objectives by participating in cross-functional projects with other departments as needed.
- Conducted thorough internal audits to identify discrepancies, recommend corrective actions, and ensure adherence to established policies and procedures.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
- Prepared working papers, reports and supporting documentation for audit findings.
- Trained new employees on accounting principles and company procedures.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
Education
BSBA -
Mississippi College
Clinton, MS05.1990
Skills
- Microsoft Excel proficiency
- Bank Reconciliation
- Data Analysis
- Account and ledger reconciliations
- Accounts analysis
- Auditing procedures
- Auditing
Certification
I received my Certified Public Accountant certificate in 1991. I have maintained my certificate since that time.
Timeline
Client Accounting Analyst
Vergent LMS
2022.06 - Current
Office Director of Income Taxes
Department If Revenue
2011.11 - 2022.06
Bureau Director
Department Of Revenue
2007.05 - 2012.10
Accountant 4
Department Of Revenue
1990.06 - 2007.04
BSBA -
Mississippi College