Charmine Allen
Jacksonville,FL
Summary
Fraud specialist skilled in risk assessment and fraud detection. Expert at analyzing complex data and identifying suspicious activities. Known for strong teamwork and adaptability in dynamic environments. Possess critical thinking, problem-solving capabilities, and excellent communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Credit Card Fraud Specialist
Global Payments
03.2021 - Current
- Effectively communicated with customers during sensitive situations involving personal financial information and potential loss.
- Contributed to the design of targeted marketing campaigns aimed at educating customers about protecting their financial information from phishing attempts or other scams related to payment cards.
- Provided exceptional customer support during fraud case resolution, ensuring all concerns were addressed and clients fully understood the outcome.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements, ensuring compliance at all times.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Automotive Service Appointment Scheduler
AutoPoint - Solera
08.2020 - 02.2021
- Responded to customer requests for products, services, and company information.
- Communicated with vendors regarding backorder availability, future inventory, and special orders
- Investigated and resolved customer inquiries and complaints quickly.
- Answered customers' calls to coordinate schedules and set appointments for routine service and repair.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
Leasing Consultant
BG Multifamily Staffing
03.2019 - 08.2020
- Build and maintain positive relationships with prospects, providing Assisted potential tenants through the entire leasing process, from initial inquiries to lease signing, resulting in a high conversion rate.
- Conducted property tours and provided comprehensive information on available units, amenities, and leasing terms
- Utilized social media and online advertising platforms to effectively market properties, attracting a diverse pool of potential tenants.
- Collaborated with the maintenance team to ensure all units were ready for move-ins, conducting thorough inspections and addressing any necessary repairs promptly.
- Accepted payments for move in-out and rent.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Medical Billing Specialist
St. Vincent's Physician Group
10.2014 - 01.2019
- Pulling bank deposits and entering payments into Athena
- Posting charges and payments to accounts.
- Corresponding with representatives regarding claims or payment discrepancies.
- Posted and adjusted payments from insurance companies.
- Managing access to insurance portals.
- Researching missing payments and remittance.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Identified and resolved patient billing and payment issues.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
Team Member
North Florida Obstetrical Gynecological Associates
01.2010 - 10.2014
- Assist patient with billing questions and issues.
- Process and post all incoming credit card payments for the entire company.
- Post-patient insurance and check payments
- Research patient's history using Medicaid Portal and EMR (Electronic Medical Records).
- Have an excellent relationship with all Health Insurance providers.
- Prepare monthly reports using Microsoft Excel for collection agencies.
- Collected delinquent co -pays from patients with in private group.
Education
Associate of Science - Business Administration
Florida State College of Jacksonville
06.2026
GED -
Florida State College of Jacksonville
12.2013
Skills
- Fraud prevention
- Regulatory knowledge
- Anti-Fraud Systems
- Cybersecurity awareness
- Transaction monitoring
- Internal Controls
- AML Compliance
- Verbal and written communication
- Case Management
- Data Analysis
- Dispute Resolution
Certification
Student Leadership Certification, Florida State College of Jacksonville, 03/24/23
Timeline
Credit Card Fraud Specialist
Global Payments
03.2021 - Current
Automotive Service Appointment Scheduler
AutoPoint - Solera
08.2020 - 02.2021
Leasing Consultant
BG Multifamily Staffing
03.2019 - 08.2020
Medical Billing Specialist
St. Vincent's Physician Group
10.2014 - 01.2019
Team Member
North Florida Obstetrical Gynecological Associates
01.2010 - 10.2014
GED -
Florida State College of Jacksonville
Student Leadership Certification, Florida State College of Jacksonville, 03/24/23
Associate of Science - Business Administration
Florida State College of Jacksonville
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