Summary
Overview
Work History
Education
Skills
Additionalinformation
References
Timeline
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Charminique Pettus

Harvest,AL

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

DIRECTV-Huntsville, AL
04.2020 - Current
  • Resolved customer information and complaints
  • Answered calls from customers
  • Assisted customers with a warm and professional attitude
  • Provided policy and service information
  • Set up client appointments
  • Managed client records
  • Experienced in up-selling.

Assistant Operations Manager

Wal-Mart-Huntsville, AL
08.2005 - 09.2019
  • Spearheaded customer service operations, identified customer's needs, assisted with purchasing decisions, located and organized merchandise, resolved customer issues and concerns, and promoted products and services
  • Effectively communicated all information to cashiers regarding special promotions and sale items
  • Proficiently expedited front lines, directed flow of customers, and ensured that all transactions are processed accurately by auditing the Sales Exception Reports
  • Overseen compliance and orderly maintenance of front-end equipment and supplies.

Education

High school or equivalent in Business Management -

Calhoun Community College
01.2020

Skills

  • Impact sales
  • Operations
  • Coaching
  • Information security
  • Procurement
  • Relationship building
  • Marketing
  • Customer service
  • Microsoft Office
  • Computer skills
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Complaint resolution
  • Payment Processing
  • Call Center Operations

Additionalinformation

Commercial awareness & business acumen, Identifying, developing and directing the implementation of business strategy, Dealing with customers and clients in a courteous, professional and diplomatic manner, Capable of influencing the opinions of customers, Establishing and maintaining positive customer relationships, Able to adapt tone, language and style for different customers and situations, Able to handle complaints, aggressive customers and difficult situations, Knowledge and experience of procurement processes, procedures, and policy setting, Identifying, developing and implementing best practice that increases performance, Involved in planning & organizing the organization's activities to achieve targets, Ability to impact sales through coaching, counselling, and influencing others to accomplish desired outcomes, Ability to influence and set company marketing policy and plans, Understand all legal, regulatory, information security and compliance requirements, Ability to manage operations within budgetary constraints, Participated and contributed equally while working in a group for projects at work, Ability to get along with all levels of people and possess strong relationship building skills, Built effective personal relationships and networks within the team, which contributed towards achieving organizational and team successes

References

Available on Request

Timeline

Customer Service Representative

DIRECTV-Huntsville, AL
04.2020 - Current

Assistant Operations Manager

Wal-Mart-Huntsville, AL
08.2005 - 09.2019

High school or equivalent in Business Management -

Calhoun Community College

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Charminique Pettus