Charmion King
Jackson, Hinds,MS
Summary
Skilled and dedicated Physician Scheduler with proficiency in a wide range of medical and communication skills demonstrated by 10 years of experience in healthcare call center. Personable Referral Coordinator with 10 years' experience connecting patients with suitable service providers. Proven strengths in quickly and accurately capturing all relevant information. Interested in developing management potential in a healthcare setting.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Vanderbilt Medical Center
Nashville, TN
01.2022 - Current
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Scheduled appointments with specialists on behalf of clients.
Physician Scheduler III
University of Mississippi Medical Center
Jackson, MS
07.2021 - 01.2022
- Trains and mentors physician schedulers using basic competency training modules
- Serves as lead scheduler
- Coaches, trains and educates other staff members as required
- Assists with the hiring process as needed
- Maintains current and up-to-date knowledge of patient scheduling software, policies and procedures for pre-registration, registration, and scheduling patient appointments
- Pre-registers all new patients, scheduling appointments and /or procedures with 95% accuracy
- Obtains demographic data for the referring physician when patient is scheduled, including reason for visit, and documents reason
- Confers with patient's insurance company to verify resources, insurance or federal program eligibility, and benefits prior to patient arrival, with 95% accuracy
- Updates referrals and approvals prior to patient's subsequent visits
- Utilizes access resource guidelines/scheduling protocols to determine need for financial counseling
- Identifies strategies to improve operational efficiency of the scheduling process
- Continues the ongoing educational and training process to keep current on pre-registration processes, registration, business operations, and payor contract interpretation skills.
- Visited infirmary daily when on-site and recorded encounters in patient's progress notes.
- Vaccinated patients against communicable diseases such as flu, pneumonia and COVID-19.
Financial Specialist
Regions Financial
Clinton, Ms
06.2018 - 07.2019
- Provides a consistent optimal customer experience, primarily handling customers’ transactional needs, including but not limited to processing teller transactions such as deposits, withdrawals, payments, and balancing
- Works to create and establish relationships with customers, remaining well-informed about the customer’s relationship with the bank
- Educates customers on emerging bank technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
- Supports branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution
- Refers customers to an internal team of experts when non-transactional financial needs are recognized
- Ensures safe and sound banking practices, including adherence to all applicable laws and regulations
Physician Scheduler
University of Mississippi Medical Center
Jackson, Mississippi
12.2012 - 05.2018
- Trains and mentors physician schedulers using basic competency training modules
- Serves as lead scheduler
- Coaches, trains and educates other staff members as required
- Assists with the hiring process as needed
- Maintains current and up-to-date knowledge of patient scheduling software, policies and procedures for pre-registration, registration, and scheduling patient appointments
- Pre-registers all new patients, scheduling appointments and /or procedures with 95% accuracy
- Obtains demographic data for the referring physician when patient is scheduled, including reason for visit, and documents reason
- Confers with patient's insurance company to verify resources, insurance or federal program eligibility, and benefits prior to patient arrival, with 95% accuracy
- Updates referrals and approvals prior to patient's subsequent visits
- Utilizes access resource guidelines/scheduling protocols to determine need for financial counseling
- Identifies strategies to improve operational efficiency of the scheduling process
- Continues the ongoing educational and training process to keep current on pre-registration processes, registration, business operations, and payor contract interpretation skills
- The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive
- Management retains the right to add or change duties at any time.
Education
Diploma -
Riverdale High School
05.1996
Skills
- Languages
- Customer service
- Microsoft office
- Customer care
- Cisco Finesse
- Epic Trained
- Cisco Jabber
- Remote Access Software
- English
- Pre-authorizations
- Appointment Scheduling
- Insurance Verification
- Written and verbal communication
Timeline
Referral Coordinator
Vanderbilt Medical Center
01.2022 - Current
Physician Scheduler III
University of Mississippi Medical Center
07.2021 - 01.2022
Financial Specialist
Regions Financial
06.2018 - 07.2019
Physician Scheduler
University of Mississippi Medical Center
12.2012 - 05.2018
Diploma -
Riverdale High School
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